Christian Pacheco
New York,NY
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
01.2022 - 01.2023
- Exceed monthly revenue goals by acquiring new customers and maximizing existing customers accounts by identifying revenue opportunities
- Conducted daily stores transactions such as activations, upgrades, bill payments, trade In, prepaid activations, device troubleshooting, promotion inquiries, etc
- Build relationships and consult with customers to sell services and wireless solutions based on their needs.
Customer Service Specialist
Best Buy
05.2020 - 09.2021
- Advised customers on Best Buy products/services and provided assistance on customized device purchases, solutions and technical support which led to high performing store recognition Top 3 in Manhattan
- Conducted daily transactions on POS systems including purchases, returns, exchanges, and online orders
- Met daily, weekly & monthly sales goals of total revenue, revenue per item, devices sold, credit card applications, customer satisfaction surveys, accessories sold, insurance and Best Buy memberships.
Operations Team Member
Amazon
01.2018 - 03.2020
- Lead and supported a delivery operations team of 100+ Prime Now associates in a high-pressure environment fulfilling rapid turnaround online grocery orders implementing operation strategies to optimize key performance metrics, leading to a 10% growth in unit productivity and 12% growth in surveyed customer satisfaction
- Provided training to new Prime Now associates, training involved presentations on topics related to payroll, attendance and lateness policy, worker benefits, performance metrics
- Adhered to Amazon's quality fulfillment process on orders to increase customer order satisfaction.
Education
B.B.A - Computer Information Systems
CUNY Baruch College
05.2024
Cybersecurity Bootcamp
Per Scholas
08.2023
Skills
- Windows
- Mac
- UNIX
- Windows Server
- Virtualization
- SQL queries
- Troubleshoot Unix based OS
- Troubleshoot commands in Ubuntu
- Windows batch scripts
- Http error codes
- Linux server (Ubuntu, Red Hat)
- Cisco routers/ switches
- Subnetting
- LAN
- SSH
- VLAN
- ACL
- NAT
- DHCP
- NTP
- Network firewalls
- IPS/IDS devices
- Splunk
- Nmap
- Wireshark
- TCP/IP
- Troubleshoot desktop
- Printers
- Routers
- Switches
- Troubleshoot Windows PC's
- Networks and performance on Windows machines
- Build
- Configure PC's
- Unix (Terminal & Automation) Ubuntu
- Mac OS systems
- PCs
- Servers
- Host/Network-Based Intrusion Systems
- Data encryption
- Access Control
- Device Management
Certification
- CompTIA A+
- Network+
- Security+
- CySA+
- Google IT Support Certificate
- Google Automation with Python Certificate
- Google Cybersecurity Certification
- AWS Certified Cloud Practitioner Certification
- EverUp System Administration Micro-Credential
Timeline
Mobile Expert
T-Mobile
01.2022 - 01.2023
Customer Service Specialist
Best Buy
05.2020 - 09.2021
Operations Team Member
Amazon
01.2018 - 03.2020
B.B.A - Computer Information Systems
CUNY Baruch College
Cybersecurity Bootcamp
Per Scholas
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