Daniel Raya
Wichita,KS
Summary
Result driven individual with over 5 years of leadership experience, dedicated to building and leading high performing teams. Passionate about developing people, customer satisfaction, and driving results. Committed to cultivating a positive, motivated, and collaborative work environment that maximizes performance.
Overview
12
12
years of professional experience
Work History
GENERAL MANAGER
VICTRA
08.2021 - Current
- Developed and implemented new strategic sales initiatives, Increasing district profitability.
- Managed labor budgets, employee scheduling, and overall operational performance.
- Led hiring events across multiple states to onboard candidates for new roles.
- Analyzed performance reports and developed performance plans to boost individual and team productivity.
- Fostered a collaborative environment by supporting peer growth and professional development.
- Built and sustained B2B relationships to create long-term partnerships.
- Delegating daily task and operations to ensure task get done in timely manor
STORE MANAGER (GREENWICH)
VICTRA
04.2021 - 07.2021
- Revitalized an underperforming store by implementing strategic sales and operational tactics.
- Oversaw store operations, including inventory management, merchandising, and money management.
- Collaborated with district manager with training initiatives.
- Recruited, interviewed, hired, and trained to enhance productivity.
- Motivating and mentoring sales reps.
SALES REPRESENTATIVE
VICTRA
05.2019 - 03.2021
- Consistently exceeded sales targets, ranking among the highest in the Kansas district.
- Delivered excellent customer service by addressing customer needs, resolving concerns, and creating a welcoming environment.
- Resolved technical issues while educating guests on devices features.
- Utilized open-ended questions to assess guest needs to recommend appropriate products and services.
- Managed my time by having a daily cadence and by scheduling appointments with guests.
CUSTOMER SERVICE REPRESENTATIVE
BRAUMS
06.2014 - 06.2017
- Met high standards of customer service during high volume, fast paced environment.
- Followed procedures for safe food preparation, assembly, and quality presentation.
- Assisted management with inventory control and stock.
- Handled currency and credit transactions quickly and accurately
Education
Associate of Science - Business
Pratt Community College
01-2019
Diploma - undefined
Bishop Carroll High School
01-2017
Skills
- Technology knowledge
- Delegation
- Adaptable
- Problem Solving
- Critical Thinking
- Motivating others
- Talent Acquisition
Timeline
GENERAL MANAGER
VICTRA
08.2021 - Current
STORE MANAGER (GREENWICH)
VICTRA
04.2021 - 07.2021
SALES REPRESENTATIVE
VICTRA
05.2019 - 03.2021
CUSTOMER SERVICE REPRESENTATIVE
BRAUMS
06.2014 - 06.2017
Diploma - undefined
Bishop Carroll High School
Associate of Science - Business
Pratt Community College
Section name
Victra is the largest authorized retailer for Verizon, with more than 1,200 locations across all 50 states. The company specializes in telecommunications and cutting-edge technology solutions, offering a wide range of services tailored to both business and consumer customers. Victra is committed to delivering innovative connectivity solutions and exceptional customer experiences nationwide.