Daniel Ray Hartsfield
Pearland,Tx
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
24
24
years of professional experience
Work History
Digital Coordinator
4G Dental Lab / Leixir
01.2022 - 01.2023
- Processed incoming scans, entered patient information, and assigned appropriate dental lab partners.
- Processed physical cases, ensured documents/materials correct and scheduled to appropriate lab.
- Assistance provided to office managers to ensure case accuracy.
- Managed digital communications with partner labs and offices to minimize delays.
- Continually praised by leadership for processing scans in a timely manner with limited errors.
- Trained two coworkers in processing scan systems and procedures.
Member Service Representative
Credit Union of Texas
01.2020 - 01.2021
- Assisted member requests: balance inquiries, mobile/online banking, remote check deposit, ATM transactions/disputes, and available features/benefits.
- Accurately processed member transactions: transfers, loan/lease/credit card payments, check orders.
- Resolved member complaints with accounts/funds and fraudulent transactions.
- Responded to member requests: adding/removing joint owners/beneficiaries, opening/closing accounts, debit cards.
- Trained four associates in procedures, policies, and customer service.
Media Manager/Courseware Developer
Takeoff Trim
01.2017 - 01.2019
- Pilot Training Supplementary Services
- Developed Articulate Storyline 360 training programs and graphic design.
- Created Airframe system program diagrams.
- Used Artificial Intelligence to create audio for training programs.
- Social Media Advertising: Facebook, LinkedIn, Instagram, Twitter
Dental Assistant
Michael E DeBakey VA Medical Center
01.2014 - 01.2015
- Assisted in dental procedures: Prosthodontic, Endodontic, General Dentistry, Oral Surgery.
- Created tracking database for over 2,000+ lab cases resulting in expedited results.
- Exposed intraoral and extraoral radiographs for proper diagnosis of dental diseases.
- Managed patient care, office/laboratory duties, including processing dental X-rays.
- Maintained patient records, treatment to ensure timely appointments in accordance with HIPPA Guidelines.
- Coordinated patient cases with dental laboratory to minimize delays in patient care.
Customer Service, IT support
CPaT Inc.
01.1999 - 01.2014
- Provided IT support to pilots worldwide.
- Ensured pilots were able to access and complete required FAA training.
- Remoted to pilot computers to set up training programs.
- Accessed LMS system to trouble shoot and correct errors in system for pilot records.
Dental Assistant
SSGT, US Air Force
01.2002 - 01.2013
- Issued US Air Force Top Secret Clearance 2008-2015.
- Maintained security of 33,500+ patient records ensuring correct documentation, storage, and transitions.
- Managed the dental emergency clinic for 8,000+ service and family members at three Air Force installations.
- Certified CPR Instructor to eight instructors, 122+ coworkers, and Red Cross Volunteers in proper technique to ensure readiness to respond to medical emergencies.
- Compiled schedules for 40 providers to maximize time efficiency.
- Input clinical/treatment data into Air Force system to ensure clinic productivity and revenue.
- Supervised 11 Airmen to ensure timely and proper patient care.
Education
Associates of Applied Sciences - Dental Assisting
Community College of the Air Force
Bachelor of Fine Arts - Digital Photography
The Art Institute of Houston
Houston, TX01.2017
Master of Science - Educational Design And Instruction
University of Houston Clear Lake
Houston, TX12-2028
Skills
- Microsoft Office
- Adobe Suite
- Training/graphics development
- Articulate Storyline 360
- Management
- Data Entry
- Account management
- Customer Service
- LMS systems
- Adobe creative suite
- Microsoft office
- Customer relationship management
Timeline
Digital Coordinator
4G Dental Lab / Leixir
01.2022 - 01.2023
Member Service Representative
Credit Union of Texas
01.2020 - 01.2021
Media Manager/Courseware Developer
Takeoff Trim
01.2017 - 01.2019
Dental Assistant
Michael E DeBakey VA Medical Center
01.2014 - 01.2015
Dental Assistant
SSGT, US Air Force
01.2002 - 01.2013
Customer Service, IT support
CPaT Inc.
01.1999 - 01.2014
Bachelor of Fine Arts - Digital Photography
The Art Institute of Houston
Associates of Applied Sciences - Dental Assisting
Community College of the Air Force
Master of Science - Educational Design And Instruction
University of Houston Clear Lake
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