Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lilly Brantley

Summary

Dynamic Digital Coordinator at Meijer with a proven track record in enhancing customer satisfaction through effective problem-solving and communication. Skilled in managing multiple priorities while training new staff, fostering teamwork, and maintaining high service standards. Recognized for resolving customer complaints empathetically, leading to increased loyalty and repeat business.

Overview

6
6
years of professional experience

Work History

Digital Coordinator

Meijer
04.2021 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed order processing and ensured timely fulfillment of customer requests.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Trained new employees on company policies, procedures, and customer service standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Restaurant Hostess

Mackinaw Brewing CO
05.2019 - 06.2021
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize seating efficiency.
  • Collaborated with kitchen staff to communicate wait times and special requests.
  • Trained new hostesses on guest service standards and operational procedures.
  • Monitored dining room flow, adjusting seating arrangements as needed.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Education

High School Diploma -

Traverse City West Senior High School
Traverse City, MI
06-2023

Skills

  • Effective time management
  • Skilled in maintaining cleanliness and sanitation
  • Proficient in client relations
  • Positive interpersonal skills
  • Effective team collaboration
  • Analytical problem-solving
  • Proficient in handling multiple priorities
  • Heavy lifting proficiency

Accomplishments

  • Achieved shoutouts from my store director by completing outstanding customer service with accuracy and efficiency.
  • Achieved making new team members up to par through effectively training them.

Timeline

Digital Coordinator

Meijer
04.2021 - Current

Restaurant Hostess

Mackinaw Brewing CO
05.2019 - 06.2021

High School Diploma -

Traverse City West Senior High School

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