Daniel Recinos
Lehi,UT
Summary
Dedicated professional with extensive experience in customer service and team management. Recognized for resolving customer complaints efficiently while training new employees, contributing to a positive work environment and high customer satisfaction. Dynamic team leader skilled in conflict resolution and employee training. Proven ability to enhance team performance and facilitate effective communication for improved collaboration.
Overview
11
11
years of professional experience
Work History
Supervisor's Assistant
EcoPallets
Lehi, Utah
2024.09 - Current
- Facilitated communication among team members to enhance collaboration and efficiency.
- Prepared reports on project status and team performance for review meetings.
- Facilitated training sessions for new employees on company protocols.
Team Leader
Arco Ampm
Longview, Washington
2022.01 - 2024.09
- Coordinated daily tasks among team members to ensure smooth operations.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Resolved customer inquiries and complaints requiring management-level escalation.
Telemarketer
Metlife
San Salvador, El Salvador
2015.01 - 2019.12
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Delivered clear and concise information to customers, enhancing their understanding of products and services.
- Greeted customers in a friendly, professional manner on the phone.
Education
Some College (No Degree) - Accounting
Brigham Young University
Rexburg, IDSkills
- Customer service
- Team leadership
- Conflict resolution
- Caller assistance
- Bilingual communication
- Employee training
- Time management
- Effective communication
- Active listening
- Multitasking and organization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
Missionary for the LDS church in Mexico City, Mexico
Timeline
Supervisor's Assistant
EcoPallets
2024.09 - Current
Team Leader
Arco Ampm
2022.01 - 2024.09
Telemarketer
Metlife
2015.01 - 2019.12
Some College (No Degree) - Accounting
Brigham Young University