Daniel Wenzel
Carmel,IN
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships with outstanding diagnostics skills. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Volunteer Technician
DBSA Hamilton County
04.2005 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Independent Consultant
Key Technologies Incorporated
04.1998 - 04.2011
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.
- Recommended technology upgrades and complementary products to improve client security.
- Evaluated and adopted new technologies to address changing industry needs.
- Authored best practices documentation for use in existing personnel training and new personnel onboarding processes.
Education
Bachelor of Science - General Studies
Indiana University-Purdue University Indianapolis
Indianapolis, IN05.2013
No Degree - Computer Information Systems- Course Work
Indiana University
Bloomington06.1993
Skills
- Customer Interaction
- Project Support
- Document Preparation
- Time Management
- Issue Resolution
- File and Record Maintenance
- Work Planning and Prioritization
- Information Tracking
- Multitasking and Organization
- Attention to Detail
- Troubleshooting and Diagnostics
- System Tests
Certification
- Microsoft Certified System Administrator (MCSA)
- Microsoft Certified System Engineer (MCSE)
- Microsoft Certified Professional (MCP)
- Microsoft Certified IT Professional (MCITP)
- Microsoft Certified Technology Specialist (MCTS)
Timeline
Volunteer Technician
DBSA Hamilton County
04.2005 - Current
Independent Consultant
Key Technologies Incorporated
04.1998 - 04.2011
Bachelor of Science - General Studies
Indiana University-Purdue University Indianapolis
No Degree - Computer Information Systems- Course Work
Indiana University
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