DANIEL REISCH
Kenmore,NY
Summary
Dynamic professional with extensive experience in the food and beverage industry, encompassing roles from dishwashing to chef-entrepreneur, guest services, and staff training, alongside comprehensive program development for restaurants and hospitality properties. Passionate about wine, beverages, business model design, and sustainability, with a strong commitment to enhancing customer service and guest satisfaction. Proven expertise in operations management and staff development fosters a results-oriented approach that drives team success. Recognized for flexible leadership and in-depth knowledge of industry trends and best practices.
Overview
21
21
years of professional experience
Work History
Senior Wine Asociate
Premier Group Wine and Spirits
Amherst, NY
04.2020 - Current
- Instructed staff on effective wine selection and pairing strategies to improve overall customer service quality.
- Facilitated product knowledge workshops to enhance team expertise in premium wine offerings.
- Optimized inventory management processes to enhance stock accuracy and minimize discrepancies.
- Engaged with suppliers to foster strong connections, resulting in beneficial negotiations for product acquisition terms.
General Manager
The 31 Club
Buffalo, NY
09.2019 - 04.2020
- Formulated and implemented operational strategies aimed at enhancing overall efficiency and service quality throughout the organization.
- Directed staff training initiatives to cultivate a culture of continuous improvement and high performance.
- Developed and implemented cost-control strategies to maintain high service standards while optimizing resources.
- Developed and maintained relationships with key stakeholders to support business growth and community engagement.
General Manager
The Little Club
Buffalo, NY
09.2017 - 09.2019
- Monitored financial performance metrics, facilitating budget adherence and driving revenue growth through effective strategic planning.
- Developed and implemented efficient communication protocols to improve collaboration and synergy among organizational teams.
- Analyzed market trends to inform strategic decisions, positioning club as a leader in customer experience.
- Guided management team in cultivating leadership skills and enhancing professional development opportunities for staff.
Lead Server
SEAR
Buffalo, New York
11.2016 - 09.2017
- Skillfully promoted items on beverage lists and restaurant specials.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Consistently provided professional, friendly and engaging service.
- Supervised daily operations, ensuring exceptional guest experiences through attentive service and team coordination.
Head Waiter
Tempo
Buffalo, New York
07.2010 - 11.2016
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
Head Waiter
Fiamma Steak
Buffalo, New York
09.2005 - 07.2010
- Service Standards
- Quality Control Guidelines
- Staff Development
- Excellent Customer Service
- Operations Management
- Employee Training Program
Education
WSET Level 3 With Merit
WSETDip Candidate
Bachelor of Arts - Music
The Cleveland Institute of Music
Cleveland, OhioBachelor of Arts - Music
The Juilliard School
New YorkMaster of Arts - Music
S.U.N.Y. At Buffalo, School of Music
BuffaloSkills
- Wine education programs
- Continuous learning
- Operations Management
- Cost control
- Quality control measures
- Service standards compliance
- Training programs
- Staff Development
- Supplier management
- Leadership skills
- Strong communication skills
- Wine inventory management
Timeline
Senior Wine Asociate
Premier Group Wine and Spirits
04.2020 - Current
General Manager
The 31 Club
09.2019 - 04.2020
General Manager
The Little Club
09.2017 - 09.2019
Lead Server
SEAR
11.2016 - 09.2017
Head Waiter
Tempo
07.2010 - 11.2016
Head Waiter
Fiamma Steak
09.2005 - 07.2010
Bachelor of Arts - Music
The Cleveland Institute of Music
WSET Level 3 With Merit
WSETDip Candidate
Bachelor of Arts - Music
The Juilliard School
Master of Arts - Music
S.U.N.Y. At Buffalo, School of Music