Daniel Remington
Tulsa,OK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Assembly Line Worker
Whirlpool
07.2023 - Current
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
Associate
Aldi
01.2023 - 06.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
Customer Service Representative
Arvest
06.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Lot Porter
Jackie Cooper Imports
01.2022 - 06.2022
- Communicated with service team and other staff to assist customers.
- Maintained physical appearance of lot to attract customers to business.
- Communicated with coworkers and managers about completed duties.
- Delivered clean cars in showroom condition to 100% customer satisfaction ratings.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Followed safety protocols for personal, guest and automobile safety.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Enhanced intake process by greeting and assisting customers promptly.
Laborer
Becco Contractors
01.2021 - 12.2021
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Organized materials, tools, and equipment to supply team members.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Used variety of hand and power tools to complete tasks.
Roofer
Juarez Roofing
08.2019 - 12.2020
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Inspected problem roofs to determine best repair procedures.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Followed manufacturer instructions and specifications to perform proper installation.
- Cleaned up work areas upon completion of projects.
Education
High School Diploma -
Memorial High School
Tulsa, OK08.2019
Skills
- Production Reporting
- OSHA Compliance
- Supply Management
- Operations Support
- Appointment Scheduling
- Information Security
- Call Management
- Data Entry
- Property Management
- Service Department Knowledge
- Ensuring Customer Satisfaction
- Team Communications
Timeline
Assembly Line Worker
Whirlpool
07.2023 - Current
Associate
Aldi
01.2023 - 06.2023
Customer Service Representative
Arvest
06.2022 - 12.2022
Lot Porter
Jackie Cooper Imports
01.2022 - 06.2022
Laborer
Becco Contractors
01.2021 - 12.2021
Roofer
Juarez Roofing
08.2019 - 12.2020
High School Diploma -
Memorial High School