Daniel Resto
Orlando,USA
Summary
Detail-oriented, CompTIA A+ certified professional with a strong interest in computer hardware and software. Eager to begin a career in IT support, with a growing passion for troubleshooting and helping users resolve technical issues. Motivated to learn, develop hands-on experience, and provide reliable service to end users.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freight Handler
FedEx Freight
Orlando, FL
05.2021 - Current
- Maintained and inspected operational equipment, identifying and reporting technical issues for repair
- Tracked and documented equipment condition, improving accuracy in maintenance reporting
- Ensured secure handling and tracking of shipments, demonstrating attention to detail and process compliance
- Collaborated with team members in a fast-paced environment to meet daily operational goals
Sales Specialist
Hobby Lobby
Kissimmee, FL
06.2020 - 05.2021
- Provided customer support and resolved issues efficiently, strengthening communication and problem-solving skills
- Assisted customers with product-related questions, similar to troubleshooting user needs
- Maintained accurate transaction records and identified discrepancies
- Managed inventory and restocking processes
Education
A.S. - Business Administration
Valencia College
01-2023
High School Diploma - undefined
Heritage Christian School
01-2020
Skills
- Hardware & Software Troubleshooting
- Desktop Support
- Basic Network Support
- Ticketing Systems
- Malware Identification & Removal
- Windows OS Support
- Technical Documentation
- Inventory & Asset Management
- Problem Solving
- Time Management
- Communication
- Customer Support
Certification
- CompTIA A+ Certification (September 2025)
- South Avionics Training Center (August 2023—May 2024) | NCATT AET Certification
- Technical Certificate of Operations Support and Services (May 2022)
- Technical Certificate of Business Operations (May 2022)
- Technical Certificate of Business Specialist (May 2022)
Timeline
Freight Handler
FedEx Freight
05.2021 - Current
Sales Specialist
Hobby Lobby
06.2020 - 05.2021
High School Diploma - undefined
Heritage Christian School
A.S. - Business Administration
Valencia College