Dedicated professional with a strong background in cargo operations and customs clearance. Recognized for improving team performance and maintaining high service standards, ready to leverage expertise for impactful contributions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cargo Agent
Delta Air Lines, Inc
Los Angeles, CA
05.2022 - Current
Analyzed existing processes and led initiatives to improve workflow efficiency, resulting in increased productivity within cargo department.
Assisted in training new team members on cargo handling procedures and equipment usage.
Coordinated support efforts during busy periods to enhance overall team performance and maintain workflow stability.
Tracked cargo and mail statuses diligently, ensuring clients received accurate and up-to-date information.
Investigated and resolved customer issues promptly to maintain high satisfaction standards.
Sous Chef
Ready Fit Go
Hermosa Beach, CA
01.2020 - 04.2022
Supervised kitchen operations to ensure timely food preparation and high-quality service.
Developed and implemented new menu items, enhancing culinary offerings and customer satisfaction.
Trained and mentored junior kitchen staff, improving team efficiency and skill development.
Collaborated with management to streamline inventory processes, reducing waste and optimizing costs.
Led daily staff meetings to communicate goals, address challenges, and foster teamwork in the kitchen.
Education
Culinary Arts
American Career College
CA
03.2014
Skills
Ground handling operations
Dangerous goods handling
Import-export procedures
Customs clearance
Customs requirements
Accomplishments
Achieved DG Certification by completing DG Training and passing the recommended exam.