Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIEL RIJOS

Tampa,FL

Summary

Professional banking specialist with extensive 18 years of expertise in financial operations, risk management, and regulatory compliance. Demonstrates exceptional ability to collaborate within teams and adapt to changing needs, ensuring seamless workflows and optimal results. Has over 24 years of experience in a client-focused environment, ensuring every client leaves the interaction feeling like a person instead of a number. Skilled in process improvement, data analysis, and client relations, consistently delivering high-quality outcomes. Known for reliability, integrity, transparency, emotional intelligence, and a results-driven approach in high-pressure environments, including the highest level of escalations. Worked with U.S. Trust and Wealth Management Clients, including politicians, celebrities, and many other high-profile clients

Overview

18
18
years of professional experience

Work History

Fraud Intake Coordinator

Capital One
07.2022 - Current
  • Receive inbound calls to assist clients with addressing fraud concerns
  • Obtain correct information from clients by asking clarifying questions to determine the best course of action
  • Modify and correct any existing cases to mitigate risk for the clients, shareholders, and business while remaining compliant with Federal rules and regulations
  • Remain current on Federal rules and regulations to mitigate risk for the clients, shareholders, and the business.

Senior Operations Credit Specialist III

JP Morgan Chase
11.2016 - 04.2021
  • Performed judgmental analysis on unsecured lines of credit up to 250k for both internal stakeholders and external client facilities
  • Made sound decisions on applications for new credit and line increases
  • Provided lending decisions directly to internal and external clients
  • Supported Line of Business strategy in Risk Mitigation across multiple unsecured products while consistently exceeding performance metrics around quality.

Executive Escalation Advocate

Bank of America
02.2014 - 10.2016
  • Managed resolution of escalated client issues on behalf of the office of the chairman and CEO of Bank of America
  • Established cross-functional relationships to resolve difficult client situations in a timely fashion
  • Tracked all client complaints to comply with the office of the Comptroller of the Currency and the Consumer Financial Protection Bureau
  • Applied my in-depth banking product knowledge toward the education of internal stakeholders and external clients to prevent future client concerns and complaints.

Senior Claims Analyst II

Bank of America
06.2010 - 01.2014
  • Managed resolution of Wealth Management client issues and escalated client issues for a range of clients including Wealth Management, U.S
  • Trust, and Military Bank
  • Liaised across multiple departments for root cause and analysis and problem resolution plans.

Claims Analyst

Bank of America
01.2007 - 05.2010
  • Received inbound calls to assist clients in presenting disputes for transactions on their accounts
  • Obtained resolution for claims while promoting accurate data entry of client information
  • Modified information to claims as needed while complying with all privacy, security, and regulatory requirements.

Education

High School Diploma -

Brandon High School
Brandon, FL

Associate of Arts - Art

Hillsborough Community College
Tampa, FL

Bachelor of Science - Finance

Western Governors University
Salt Lake City, UT

Skills

  • Client focused
  • Take Accountability
  • Positive Energy
  • Self-Driven
  • Continuously Learning
  • Multitasker
  • Strong Interpersonal Skills
  • Critical Thinking
  • Problem Solving
  • Analytical
  • Strong Attention to Details
  • Proficient in Microsoft Office/Suite Products
  • Collaborative
  • Emotional Intelligence
  • Over 18 years of experience within the Finance industry with over 24 years of client-focused experience
  • Strong written and Communication skills,

Timeline

Fraud Intake Coordinator

Capital One
07.2022 - Current

Senior Operations Credit Specialist III

JP Morgan Chase
11.2016 - 04.2021

Executive Escalation Advocate

Bank of America
02.2014 - 10.2016

Senior Claims Analyst II

Bank of America
06.2010 - 01.2014

Claims Analyst

Bank of America
01.2007 - 05.2010

High School Diploma -

Brandon High School

Associate of Arts - Art

Hillsborough Community College

Bachelor of Science - Finance

Western Governors University
DANIEL RIJOS