Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Riley

Kansas City,KS

Summary

Experienced Commercial Field Service Manager with proven abilities in installing and troubleshooting a variety of cable systems. Recognized for innovative problem-solving skills, ensuring quality customer service, and operational efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Field Service Manager and Technician

AAA Satellite
Kansas City, Kansas
10.2006 - 08.2025
  • Resolved customer inquiries related to service issues and appointments.
  • Scheduled technicians' service calls based on individual skills.
  • Implemented remote login support system to address customer equipment concerns.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Drafted extensive end of service reports outlining completed tasks, challenges faced, and suggested resolutions.
  • Built commercial headend equipment racks for RF distribution systems in hotels, hospitals, and retirement homes..
  • Optimized signal quality by balancing amplifiers, and installing appropriate taps.
  • Extensive usage with various types of coaxial cable, including plenum, hard line, and data lines.

Education

Washington High School
Kansas City, KS

Skills

  • Commercial satellite installation and services
  • Security camera installation
  • Structured cabling installation
  • Coaxial and data cable termination
  • Faulty cable diagnosis
  • On-site & remote assistance
  • Service operations management
  • Concise information exchange

Certification

  • Certifications in: Dish Network Smartbox 1 and 2, QAM, ATSC, NTSC, and HD over COAX

Timeline

Field Service Manager and Technician

AAA Satellite
10.2006 - 08.2025

Washington High School

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