I am a results-driven professional with over 12 years of experience in accounts receivable, complemented by a background in hotel management. I excel in managing collections, reconciling accounts, and providing exceptional customer service. My skills include analyzing financial data, leading projects, and mentoring junior staff. I am seeking a dynamic role that leverages my extensive experience and skills while offering opportunities for growth and learning new competencies. I am eager to contribute to a forward-thinking organization and drive financial efficiency and excellence.
Work History
Manager, Accounts Receivable
1 Year 6 Months
Bridge 33 Capital | 04.2025 - Current
Lead Accounts Receivable operations and manage a team of four offshore AR professionals, setting priorities, managing workloads, and ensuring timely and accurate completion of collections activities.
Helped create and implement an automated collections follow-up process, making tenant follow-up more consistent and helping the team stay on top of delinquent accounts.
Built and organized the AR function from the ground up, creating policies, procedures, and standard processes where formal guidelines previously did not exist.
Developed and maintained AR reports, enhancing management visibility into aging, delinquent accounts, collections activity, and outstanding balances.
Led cleanup and reconciliation of grandfathered AR balances, researching historical activity and resolving discrepancies to enhance accuracy and reliability of existing AR.
Led the cleanup and reconciliation of grandfathered AR balances, researching historical activity, resolving discrepancies, and making the existing AR more accurate and reliable.
Review and interpret commercial leases to ensure tenant billings, rents, recoveries, and other charges are billed correctly according to lease terms, while researching and resolving tenant disputes.
Implemented automated collections follow-up process, improving consistency of tenant follow-up and enabling team to effectively manage delinquent accounts.
Supervisor, Accounts Receivable
8 Months
Bridge 33 Capital | 05.2024 - 01.2025
Supervised day-to-day Accounts Receivable and collections activities, providing direction and support to the AR team and ensuring timely follow-up on delinquent tenant accounts.
Monitored AR aging, tenant balances, payment activity, and collection efforts to identify issues requiring escalation or management attention.
Reviewed tenant accounts and lease documentation to identify billing discrepancies, payment issues, and account variances requiring investigation and resolution.
Collaborated with Property Management, Property Accounting, Lease Administration, and other internal departments to resolve tenant disputes and account discrepancies.
Supported the development of standardized collection procedures and workflows, helping establish consistency in tenant outreach, account research, documentation, and follow-up.
Assisted with tenant collection matters, including payment arrangements, delinquency escalation, default-warning processes, and preparation of accounts for further action.
Provided training, coaching, and day-to-day guidance to AR staff on collection procedures, account research, reconciliation, and customer communication.
Senior Accountant, Accounts Receivable
2 Years
Brookfield Properties Retail | 05.2022 - 05.2024
Lead collection efforts on base rents and other charges for assigned tenant accounts, adhering to established department policies and procedures
Review and analyze aged receivables reports and system information to determine priority of tenant contacts for a portfolio of ten malls and over 900 leases
Recommend appropriate actions to management, such as legal defaults or litigation, for tenants who fail to remit payment
Recommended actions to management for tenants failing to remit payment, including legal defaults and litigation options
Drove continuous improvement initiatives within accounting department, enhancing operational efficiency and effectiveness
Developed and implemented accounting procedures and policies, improving efficiency and ensuring compliance with regulatory standards
Collaborate with cross-functional teams to support company-wide initiatives, providing financial insights and recommendations
Accountant, Accounts Receivable
2 Years 4 Months
Brookfield Properties Retail | 01.2020 - 05.2022
Perform collection calls on base rents and other charges on assigned tenant accounts pursuant to established department policies and procedures
Conduct collection calls on base rents and other charges for assigned tenant accounts, ensuring compliance with departmental policies and procedures
Deliver customer service to tenants and internal stakeholders, including leasing, asset management, and mall management
Provide customer service to both tenants and internal customers including: Leasing, Asset Management, Mall Management etc
Advise management on appropriate actions for tenants failing to remit payment, including default and litigation options
Recommend action to management (default, litigation, etc.) for tenants who do not remit payment
Perform follow-up actions on a timely basis to ensure tenant commitments are met
Identify tenant issues and resolve or escalate to Manager in a timely manner
Collaborated with JDE and Salesforce teams to enhance data management processes.
Accounts Receivable Supervisor
3 Years 2 Months
Marriott Hotels & Resorts | 11.2016 - 01.2020
Reviewed figures, postings, and documents to ensure accuracy
Monitor group master accounts from check-in through checkout, ensuring correctness of billing. Prepared and posted city ledger adjustments.
Monitor group master accounts from check-in through checkout, ensuring correctness of billing. Prepare and post city ledger adjustments as needed
Coordinated tasks with other departments, mentoring team members and ensuring timely completion of work tasks to meet quality standards
Followed up on past due accounts and vendor invoices to ensure resolution or payment in full
Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures
Maintain an up-to-date deposit schedule
Provide clerical support to accounting management
Review credit applications in Dun & Bradstreet
Complex Accounts Receivable
3 Years 6 Months
Starwood Hotels & Resorts | 05.2013 - 11.2016
Night Audit Supervisor
6 Months
Starwood Hotels & Resorts | 11.2012 - 05.2013
Education
Bachelor of Business Administration - Legal Studies Minor, Communications Minor, Social Work Minor
University of Arkansas | 05-2027
Business Administration
Harold Washington College | 01-2011
Skills
JD Edwards
Salesforce
Yardi
Wrike
Power BI
Agiloft
Dun & Bradstreet
Claude/ Claude Skill Builder
LANGUAGES
English
Spanish
Personal Information
Title: Senior Accountant, AR
Timeline
Manager, Accounts Receivable
Bridge 33 Capital
04.2025 - CurrentRead More
Supervisor, Accounts Receivable
Bridge 33 Capital
05.2024 - 01.2025Read More
Senior Accountant, Accounts Receivable
Brookfield Properties Retail
05.2022 - 05.2024Read More
Accountant, Accounts Receivable
Brookfield Properties Retail
01.2020 - 05.2022Read More
Accounts Receivable Supervisor
Marriott Hotels & Resorts
11.2016 - 01.2020Read More
Complex Accounts Receivable
Starwood Hotels & Resorts
05.2013 - 11.2016Read More
Night Audit Supervisor
Starwood Hotels & Resorts
11.2012 - 05.2013Read More
Harold Washington College
Business Administration
Read More
University of Arkansas
Bachelor of Business Administration from Legal Studies Minor, Communications Minor, Social Work Minor