Industrious and enthusiastic with a "Here to Win" attitude that is proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Hi, I’m
Daniel Rios
Beaumont,California
Summary
Overview
13
years of professional experience
13
years of post-secondary education
6
Certifications
Work History
Nordstrom WCOC
Facilities Maintenance Technician 3
2 2022 - Current
Job overview
- Supports all aspects of warehouse productivity via preventative maintenance to reduce and deter operational downtime.
- Inspects, services and maintains all pneumatic, hydraulic, robotic, conveyance and overhead pouch systems to levels above Nordstrom standards.
- Utilizes CMMS to create, assign and service work orders for all parts and equipment within 1 million square feet of facility.
- Interprets blueprints and schematics for engineering and advanced installation/maintenance of machinery to report to appropriate managerial staff.
- Addresses all building equipment breakdowns via Root Cause Analysis to eliminate hazards and presents them to management for review.
- Mentors team facility technicians to collaborate on group projects to promote inclusive and amiable work practices.
Nordstrom Supply Chain
Warehouse Maintenance Manager (Interim)
09.2023 - 05.2024
Job overview
- Serves as head of leadership for 2 CMMS Planners, 1 CMMS Technician, 12 senior technicians and 20 maintenance technicians
- Pioneers a formal mechanical and electrical staff training regimen for technicians to further their role proficiency and reports progress to senior leadership.
- Enforces all warehouse safety SOP's and regulations set by Warehouse Safety Representative which led to an injury-free year for 2023.
- Hosts daily standup meetings for all technicians to strategize repairs, incidents and coverage for areas of operation.
- Manages CMMS software to ensure PM closure is within 80%-100% range and that labor utilization is consistently within 80% window.
Nordstrom Supply Chain
Asset Protection Agent
04.2020 - 02.2022
Job overview
- Increased apprehensions by 400% by proactively identifying internal theft.
- Retained 1st place in all of Nordstrom Supply Chain for internal case closure by consistently escalating shrinkage findings.
- Identified internal theft trends via CCTV on Victor Client software that increased case initialization by 260%.
- Onboarded 14 new hire agents ahead of schedule in less than two weeks.
- Demonstrated new yard audit procedures to reduce completion time from 3 hours to just 45 minutes.
Nordstrom Supply Chain
Warehouse Front Desk Coordinator
04.2020 - 02.2022
Job overview
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting of shipments, deliveries, and visitor appointments to Nordstrom and its satellites.
- Prioritized phone calls, shipment arrivals/departures, employee concerns and 3 new hire orientation groups daily consisting of over 30 trainees per group.
- Acted as human resources by providing contacts for employee benefits and inquiries via phone and in-person communication.
- Provided security for all 1,400+ employees by making sure all entrants to SBFC and WCOC were authorized.
- Itemized invoices, consolidated records and organized all paperwork for over 14 vendors and business partners for building administrative clerk.
Nordstrom Rack 368
Manager - Service Experience
05.2021 - 08.2021
Job overview
- Led 35 employees that drove POS service and store marketing.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty to store volume of over 700 guests daily.
- Outperformed June 2021 projections for credit card accounts and led to 179% surplus increasing store #368's ranking from 5th to 3rd district-wide.
- Implemented daily goal trackers which resulted in KPI increases of 502% .
DanRu Plumbing And Rooter
Office Administrative Assistant
06.2019 - 11.2019
Job overview
- Assumed administrative responsibilities to over 25 technicians and operations management.
- Created and updated purchase records, job invoices and files to track and analyze discrepancies and regularly audited to prevent business setbacks.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Administered over 30 OSHA safety inspections to ensure code compliance with industry standards.
- Evaluated client feedback to adjust company strengths and weaknesses with current market trends.
University Of Hawai'i At Manoa
Community Desk Coordinator
07.2016 - 05.2019
Job overview
- Recruited, interviewed and hired 16 staff members offering exceptional talent and brought great skills to team.
- Worked with senior case managers to coordinate team development activities and trainings.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities for 3 years of service..
- Proved successful working within tight deadlines and fast-paced atmosphere by reducing workload processes by 75%.
University of Hawai’i at Manoa – Student Housing Services
Resident Assistant
07.2016 - 05.2018
Job overview
- Mentored 26 first-year college students via networking and collaborative efforts to help them discover their goals.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Launched seminars for writing incident reports that increased our case resolution throughput from 74% to 93%
- Administered counseling to all residents that needed assistance which lowered our student dropout rate and improved on-campus participation by 55% since inception.
Ontario Police Department
1st Lieutenant - Ontario Police Academy
01.2012 - 05.2012
Job overview
- Directed and monitored work of 70 law enforcement professionals with clear focus on maximizing results and maintaining transparent police operations.
- Delivered staff training on combat readiness strategies while working to enhance morale and support overall welfare.
- Engaged with local individuals and community leaders to discuss crime reduction strategies that resulted in 12% decreases per capita in 2012.
- Maintained accountability and streamlined oversight of more than $35,000 in equipment and supplies.
- Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records and operational agendas, resulting in strengthened traceability.
Education
University of Hawaii At ManoaHonolulu, HI
Bachelor of Arts from Spanish
08.2015 - 05.2019
University Overview
- Member of Sigma Delta Pi National Spanish Honor Society
University of Hawaii At ManoaHonolulu, HI
Some College (No Degree) from Applied Mathematics
08.2015 - 05.2019
University Overview
University of Hawaii At ManoaHonolulu, HI
Some College (No Degree) from Physics
08.2015 - 05.2019
University Overview
Victor Valley CollegeVictorville, CA
Some College (No Degree) from Math And Science
08.2012 - 05.2014
University Overview
Skills
Leadership
undefinedAccomplishments
Accomplishments
- Awarded 2021 Nordstrom "Here to Win" Manager's Award
- Awarded 2018 Resident Assistant Mentor of the Year
- Awarded 2017 Rookie Resident Assistant of the Year
Certification
American Red Cross CPR and First-Aid
Quote
Time doesn't build professionals; experience does.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Qualified Electrical Worker Level 2
01-2024
Warehouse Maintenance Manager (Interim)
Nordstrom Supply Chain
09.2023 - 05.2024
American Red Cross CPR and First-Aid
02-2022
Manager - Service Experience
Nordstrom Rack 368
05.2021 - 08.2021
Asset Protection Agent
Nordstrom Supply Chain
04.2020 - 02.2022
Warehouse Front Desk Coordinator
Nordstrom Supply Chain
04.2020 - 02.2022
Office Administrative Assistant
DanRu Plumbing And Rooter
06.2019 - 11.2019
Question Persuade Refer
07-2016
Tips for Intervention Procedures
07-2016
Safe Zone Trainer
07-2016
Community Desk Coordinator
University Of Hawai'i At Manoa
07.2016 - 05.2019
Resident Assistant
University of Hawai’i at Manoa – Student Housing Services
07.2016 - 05.2018
University of Hawaii At Manoa
Bachelor of Arts from Spanish
08.2015 - 05.2019
University of Hawaii At Manoa
Some College (No Degree) from Applied Mathematics
08.2015 - 05.2019
University of Hawaii At Manoa
Some College (No Degree) from Physics
08.2015 - 05.2019
Victor Valley College
Some College (No Degree) from Math And Science
08.2012 - 05.2014
Baldy View ROP Law Enforcement Academy
05-2012
1st Lieutenant - Ontario Police Academy
Ontario Police Department
01.2012 - 05.2012
Facilities Maintenance Technician 3
Nordstrom WCOC
2 2022 - Current
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