Daniel Rivas
Canyon Country,CA
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
8
8
years of professional experience
Work History
Interim Process Assistant
Amazon
12.2021 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
Graphic Designer
Big Drop Inc Web Design
10.2018 - 05.2020
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for projects such as images sizes and font selection.
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
CUSTOMER SERVICE REPESENTATIVE
LAS DELICIAS CLASSICA
05.2016 - 09.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Arts - Graphic Design
California State University - Northridge
Northridge, CA05.2017
Associate of Arts - Animation
College of The Canyons
Valencia, CA05.2015
Skills
- Management Support
- Assignment Delegation
- Safety Management
- Performance Monitoring
- Team Leadership
Timeline
Interim Process Assistant
Amazon
12.2021 - Current
Graphic Designer
Big Drop Inc Web Design
10.2018 - 05.2020
CUSTOMER SERVICE REPESENTATIVE
LAS DELICIAS CLASSICA
05.2016 - 09.2018
Bachelor of Arts - Graphic Design
California State University - Northridge
Associate of Arts - Animation
College of The Canyons