Daniel Rivas
San Antonio,TX
Summary
Adept at field operations and schedule coordination, I significantly enhanced customer loyalty and operational efficiency at Crt Flooring Concepts. My expertise in task delegation and operations planning, coupled with a talent for resolving high-stress situations, has consistently driven 100% end-user satisfaction and team performance.
Overview
27
27
years of professional experience
Work History
Field Supervisor
Crt Flooring Concepts
01.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Logistics Specialist
H&M Hennes & Mauritz
03.2014 - 08.2020
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Sales Manager
The Art of Shaving
06.2010 - 03.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Department Manager
Nordstrom
05.2005 - 06.2010
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Logistics Specialist
Sephora USA
07.2002 - 05.2005
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Pest Control Technician
Orkin Pest Control
05.2001 - 07.2002
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Customer Service Representative
Kwik-N-Neat Cleaners
06.1997 - 05.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
H.S Diploma -
Holy Cross High School
San Antonio, TX05.2001
Skills
- Field operations
- Schedule coordination
- Task delegation
- Operations planning
Timeline
Field Supervisor
Crt Flooring Concepts
01.2023 - 11.2024
Logistics Specialist
H&M Hennes & Mauritz
03.2014 - 08.2020
Sales Manager
The Art of Shaving
06.2010 - 03.2014
Department Manager
Nordstrom
05.2005 - 06.2010
Logistics Specialist
Sephora USA
07.2002 - 05.2005
Pest Control Technician
Orkin Pest Control
05.2001 - 07.2002
Customer Service Representative
Kwik-N-Neat Cleaners
06.1997 - 05.2001
H.S Diploma -
Holy Cross High School
Similar Profiles
Jacqueline Del BarrioJacqueline Del Barrio
Department Head Manager at Crt Flooring ConceptsDepartment Head Manager at Crt Flooring Concepts
Szilveszter GloncziSzilveszter Glonczi
Construction Worker at Dynamic Flooring ConceptsConstruction Worker at Dynamic Flooring Concepts
Matthew TesorieroMatthew Tesoriero
Flooring Installer & Finisher at Flooring ConceptsFlooring Installer & Finisher at Flooring Concepts