Daniel Rivera
Corpus Christi,TX
Summary
Committed and hardworking Manger with 10+ years of experience directing retail food service. Well-rounded leader with talent for customer service, supervising employees and workplace safety. Swift problem solver with quick and effective solutions to wide array of issues. Skilled in fostering a safe working environment and continued education of employees to ensure we provide the best possible customer experience.
Overview
17
17
years of professional experience
Work History
Food Service Supervisor/Manager
H-E-B Grocery
09.2015 - Current
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maintained Workplace Safety procedures and training protocols for a safe working environment.
Technician
Time Warner Media
01.2012 - 07.2015
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Wireline Operator
Weatherford
01.2008 - 12.2011
- Streamlined operations by effectively collaborating with other team members during well interventions.
- Developed strong working relationships with clients, fostering an atmosphere of trust that led to repeat business opportunities.
- Contributed to successful project outcomes by consistently meeting client expectations and deadlines.
- Expedited rig-up/rig-down processes without sacrificing safety or quality control measures.
- Reduced downtime by swiftly troubleshooting and resolving technical issues.
- Ensured safety on job sites through vigilant adherence to company protocols and industry regulations.
- Inspected drilling equipment and tools to identify safety concerns.
- Used explosive charges to perforate casings and sidewalls or remove obstructions.
- Took on added shifts to accomplish work required to meet customer requirements and schedules.
Education
Bachelor of Arts - Psychology/Criminal Justice
Texas A&M University-Corpus Christi
Corpus Christi, TX12-2002
Skills
- Food safety compliance
- Workplace Safety
- Communication
- Team Leadership
- Training
- Problem Solving
- Standard Operating Procedures
- Troubleshooting
- Supervisory Skills
- Inventory Management
- Reasoning Skills
Timeline
Food Service Supervisor/Manager
H-E-B Grocery
09.2015 - Current
Technician
Time Warner Media
01.2012 - 07.2015
Wireline Operator
Weatherford
01.2008 - 12.2011
Bachelor of Arts - Psychology/Criminal Justice
Texas A&M University-Corpus Christi
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