Daniel Rivera
ELPASO
Summary
Results-oriented Client Services Manager with strong capabilities in client advocacy and family engagement. Experienced in fostering positive relationships and implementing service improvements to enhance client satisfaction and retention.
Overview
12
12
years of professional experience
Work History
Presiding Judge
El Paso County Elections Department
El Paso, TX
11.2025 - 05.2026
- Led election day operations, ensuring compliance with legal standards and procedures.
- Mentored student clerks, enhancing their understanding of electoral laws and processes.
- Oversaw poll worker training programs, improving overall election efficiency and voter experience.
- Facilitated dispute resolution during elections, maintaining fairness and transparency in the process.
Client Services Manager
Route 66 Auto
El Paso, TX
04.2019 - 01.2025
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company's reputation.
- Analyzed client feedback to identify areas for service improvement and innovation.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Assistant Activities Coordinator
Paramount Healthcare
El Paso, TX
09.2017 - 12.2017
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Factored-in abilities, needs and interests of participants in the development of events and programs.
Volunteer
UMC Hospital
El Paso, TX
06.2014 - 06.2016
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Supported a positive and welcoming atmosphere for patients, families, and hospital staff by exhibiting exceptional professionalism and courteous behavior at all times.
- Provided emotional support to patients during transfer processes, reducing anxiety levels and promoting positive experiences within the hospital setting.
- Utilized effective problem-solving abilities when faced with challenging situations involving complex medical equipment or patient needs during transport tasks.
- Safeguarded confidential patient information by diligently adhering to HIPAA regulations throughout all aspects of job responsibilities.
Education
Associate of Science - Chemistry
El Paso Community College
El Paso, TX08-2027
Skills
- Client relationship building
- Relationship management
- Task delegation
- Conflict resolution
- MS office
- Activity coordination
- Schedule coordination
- Flexibility
- Client advocacy
- Family engagement
- CPR certification
- Bilingual (English & Spanish)
Timeline
Presiding Judge
El Paso County Elections Department
11.2025 - 05.2026
Client Services Manager
Route 66 Auto
04.2019 - 01.2025
Assistant Activities Coordinator
Paramount Healthcare
09.2017 - 12.2017
Volunteer
UMC Hospital
06.2014 - 06.2016
Associate of Science - Chemistry
El Paso Community College