Heather Wilson Mann
Houston,TX
Summary
I am a high-performing tax professional, proficient at preparing complete and accurate tax returns. Knowledgeable in overseeing all paperwork for tax preparation. Excellent planning, problem-solving and decision making strengths and experienced in the latest tax codes and changes. I have years of customer service experience, in office management, transportation, real estate, bartending, field operations and coordinating.
Overview
19
19
years of professional experience
Work History
Presiding Judge
Harris County Clerks Office
10.2020 - Current
- Collaborated with fellow judges to establish best practices for managing and resolving disputes in a timely manner.
- Regularly reviewed state statutes, federal laws, and appellate decisions to stay current on relevant changes affecting voters rights.
- Served as liaison between community organizations and the judiciary, addressing concerns related to local justice issues.
- Upheld high ethical standards while providing guidance on complex matters of law during trials and hearings.
- Maintained fiscal records and accounts
- Worked closely with the city personnel in development and interpretation of city and department policies and conferred with legal advisors and city officials regarding management problems.
Class B- CDL Driver
Rideshare Uber, Lyft, Roadie, Limousine Services
06.2016 - Current
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Enhanced customer satisfaction through timely deliveries and professional communication.
- Strengthened company reputation by representing the organization professionally during interactions with customers, vendors, and law enforcement officers while on duty.
- Exceeded expectations in performing additional tasks when necessary, such as completing emergency pickups or assisting other departments.
Tax Professional
Intuit (Turbo Tax)
12.2020 - 04.2021
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Census Enumerator
U.S. Census Bureau, Dallas Texas
06.2020 - 10.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
Tax Professional
Jackson Hewitt Inc.
12.2019 - 04.2020
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Personal Chauffeur/ Class B- CDL Driver
Excelsior Transportation
04.2005 - 06.2016
- Vacuumed, cleaned and sanitized vehicles between customers.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
Logistics Coordinator
BP-Contractor (Swift Worldwide Resources)
04.2010 - 04.2011
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Coordinating transportation for the Deepwater Horizon Oil Spill Mississippi Location
Education
Licensed Tax Preparer, IRS PTIN/ Active
Department of Treasury IRS
El Paso, TX12.2019
Licensed CDL-Driver
Commerical Driver License
Houston, Texas10.2002
Licensed Real Estate Agent
Sierra Real Estate School
Houston, Texas04.2000
High School Diploma -
Sharpstown High School
Houston, TX06.1993
Skills
- Administrative Support
- Quality Management
- Relationship Building
- Bookkeeping
- Tax Return preparation
- Local, state and federal tax returns
- Tax related research
- Logistics functions
- Data Verification
- Telephone Etiquette
- Project organization
- MS Office
- Customer Service
Timeline
Tax Professional
Intuit (Turbo Tax)
12.2020 - 04.2021
Presiding Judge
Harris County Clerks Office
10.2020 - Current
Census Enumerator
U.S. Census Bureau, Dallas Texas
06.2020 - 10.2020
Tax Professional
Jackson Hewitt Inc.
12.2019 - 04.2020
Class B- CDL Driver
Rideshare Uber, Lyft, Roadie, Limousine Services
06.2016 - Current
Logistics Coordinator
BP-Contractor (Swift Worldwide Resources)
04.2010 - 04.2011
Personal Chauffeur/ Class B- CDL Driver
Excelsior Transportation
04.2005 - 06.2016
Licensed Tax Preparer, IRS PTIN/ Active
Department of Treasury IRS
Licensed CDL-Driver
Commerical Driver License
Licensed Real Estate Agent
Sierra Real Estate School
High School Diploma -
Sharpstown High School
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