Open To Work
Daniel Roberson
2201 Waterbury Dr. Joliet,IL
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over4 years of management performance. Results-driven Outbound Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Outbound Management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Experienced with operational oversight, team management, and strategic planning. Utilizes expertise in process optimization to enhance productivity and streamline operations. Track record of fostering cooperative team environments and achieving consistent, measurable results.
Experienced operations professional with strong leadership skills and focus on optimizing processes. Known for driving team collaboration and achieving measurable results. Skilled in resource management, strategic planning, and problem-solving. Adaptable and reliable, ensuring seamless operations in dynamic environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Area Manager of Operations
Walmart
Joliet, IL
04.2024 - Current
- Streamlined operational processes to enhance efficiency across multiple store locations.
- Led cross-functional teams to implement inventory management systems, reducing stock discrepancies.
- Mentored and trained new managers on best practices in customer service and team leadership.
- Analyzed sales data to identify trends and optimize product placement strategies for increased revenue.
- Developed and enforced safety protocols, ensuring compliance with corporate standards and regulations.
- Facilitated communication between departments, fostering collaboration and improving overall operational workflows.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
Outbound Area Manager
Amazon
Joliet, IL
07.2019 - 02.2024
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Courier
Fedex
01.2016 - 02.2018
- Job duties were to pick up and deliver package daily in a timely manner while giving great customer services
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Shift lead
Walgreeen
01.2015 - 01.2016
- Job duties: assist manager with daily task while delivering excellent customer service
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Porter/valet attendant
Interpark
01.2005 - 01.2014
- Job duties: maintain garage and park and retrieve cars from parking garage in a timely manner and giving great customer service
- Enhanced customer satisfaction by efficiently transporting luggage and promptly attending to guest requests.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Contributed to hotel reputation by providing exceptional customer service and addressing concerns with professionalism.
Education
Business Administration Associate - Business Administration And Management
Oakton Community College
Des Plaines, IL12-2021
Skills
- Dot driver
- Controlling Costs
- Order Management
- Supply Chain Management
- Business Development and Planning
- Operations Management
- Relationship Building and Management
- Staff Management
- Cross-Functional Collaboration
- Staff Scheduling
- Resource Allocation
- Logistics management
- Cross-functional coordination
- Operational efficiency
Accomplishments
- Supervised team of 215 staff members while at Amazon operating outbound.
- Achieved 25% increase by completing order fulfillment's with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with 35 walmart stores in yearly remodels.
Certification
CDL License
references
- Freddy Arellano, Manager, Interpark, 773-512-1440
- Levi Green, Chicago Bio Med Engineer, 773-653-7243
- Jerome Phoenix Operation Manager Amazon , 815-823-9268
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteTimeline
Area Manager of Operations
Walmart
04.2024 - Current
Outbound Area Manager
Amazon
07.2019 - 02.2024
Courier
Fedex
01.2016 - 02.2018
Shift lead
Walgreeen
01.2015 - 01.2016
Porter/valet attendant
Interpark
01.2005 - 01.2014
Business Administration Associate - Business Administration And Management
Oakton Community College