Kwan Grimes
Wilmington,DE
Summary
My recent work with 1-800-Got-Junk elevated me from the trucks into the office. I got to learn an entirely different perspective of the business, which I really enjoyed, and learned a lot from. Prior to Got Junk, I took some time during Covid, after being laid off, to do some gig work while also taking full time care of my 94 year old Grandmom. While working at C-Care, and Chesapeake Spice, I was able to learn the Manufacturing field. I started as a Batch helper, and moved on to become a Batch maker. I got to learn the entire process from start to finish and helped make many products which you and your family likely have eaten or used before. No need to thank me.. Just doing my job! Bad jokes aside. I truly appreciate your consideration for this position, and look forward to hearing from you soon. Thanks, Kwan Grimes
Overview
15
15
years of professional experience
Work History
Trainer/ Jr. Operations Mgr.
1-800-GOT-JUNK
Wilmington, DE
01.2023 - 12.2025
- Worked in trucks and in office to fulfill multiple roles.
- Helped to funnel new operational requirements and standards down to Truck Team Members from corporate.
- Evaluated trainee performance and provided constructive feedback.
- Used various methods to reach out to prospective customers to gather information about upcoming jobs; Relayed this information to truck teams in the field.
Delivery Driver + Family Caretaker
DoorDash/Instacart
Wilmington, DE
05.2020 - 08.2022
- Took care of my 94 year old Grandmother from 2020 after being laid off; From May 2021, Until she passed away in June 2022.
- Responsible for the timely Pickup and Delivery of food, and other item businesses to individuals homes or jobs.
- Communicating between Business, Door Dash or Instacart, and Customers regarding complaints or other delivery related issues.
- Problem Solving and Troubleshooting replacement items, Delivery or issues, and various types of Customer situations.
Production Formulation (End Product)
C-Care
05.2018 - 04.2020
- Use of Symex and Becoming mixers to create 2000kg, 1000kg, and 500kg products from raw materials according to strictly defined process.
- Follow GMP and SOP using batch cards to create proprietary products.
- Use of Forklift to move pallets of valuable raw materials used in batch as well as moving 1000 kg totes of completed material.
- Following SOP to perform CIP/SIP cleaning to meet all Microbiologic standards for equipment used in process.
Batch Formulation (Pre-Weigh)
Chesepeake Spice
07.2016 - 04.2018
- Applying reading comprehension and math to organize formulation by day.
- Use of stand-up and sit-down forklifts in warehouse to obtain materials for formulation.
- Accurately use batch cards to create proprietary mixes, of spices/ingredients well known companies and sold all over the country.
- I have most likely personally formulated something that you have eaten with loved ones!
Route Leader
1-800-GOT-JUNK
09.2014 - 07.2016
- Customer Service, Sales, Planning routes/jobs, Estimation of jobs, Collection of payment, Organization of paperwork etc.
- Supervise, Train, Lead small group of 2-4 Truck Team members with constantly improving various business related metrics.
- Relate Job metrics/progress, Situational changes, and other relevant information directly to GM.
Traffic Control Technician (Flagger)
American Flag
03.2011 - 11.2014
- Setup and breakdown of work zone control areas according to NHTSA.
- Manage traffic flow to ensure safe work area for Motorists, Pedestrians, and Crews.
- Responsible for direction of safe and efficient work zone and construction movement.
- Avoiding hazardous situations and maintaining safety.
Education
High School Diploma -
Sanford School
Senior - Finance Major
University of Delaware
Skills
- Customer Service
- Management Experience
- Physical Labor
- Manufacturing
- Warehouse
- Forklift (StandSitdown)
- DOT driver
- Certified Flagger
- Stock Trading/Investing
- Martial Arts
- Dog Training
Timeline
Trainer/ Jr. Operations Mgr.
1-800-GOT-JUNK
01.2023 - 12.2025
Delivery Driver + Family Caretaker
DoorDash/Instacart
05.2020 - 08.2022
Production Formulation (End Product)
C-Care
05.2018 - 04.2020
Batch Formulation (Pre-Weigh)
Chesepeake Spice
07.2016 - 04.2018
Route Leader
1-800-GOT-JUNK
09.2014 - 07.2016
Traffic Control Technician (Flagger)
American Flag
03.2011 - 11.2014
High School Diploma -
Sanford School
Senior - Finance Major
University of Delaware