Sports
Exercising/Gym
Todd Laferriere
West Sand Lake,NY
Summary
Accomplished Operations Manager recognized for strong team leadership and effective problem-solving. Committed to maximizing customer satisfaction through strategic planning and resource allocation, ensuring smooth collaboration across departments.
Overview
12
12
years of professional experience
Work History
Operations Mgr Micro Markets
Prestige Canteen Northeast Division
Albany NY
04.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Marketing
SUNY College At Plattsburgh
Plattsburgh, NYSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Project management
- Customer relationship management
- Workflow optimization
- Strategic planning
- Project management abilities
- Schedule management
Interests
Timeline
Operations Mgr Micro Markets
Prestige Canteen Northeast Division
04.2014 - Current
Bachelor of Science - Marketing
SUNY College At Plattsburgh