Daniel Robertson
Fort Walton Beach
Summary
Client Systems Technician bringing 13 years of experience, setting up and maintaining computer systems. Versed in installing hardware and software, patching programs and checking performance. Proficient in C++, Java, and Python languages while maintaining certifications in A+ and Security+.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Technical Instructor
United States Air Force
06.2022 - 03.2025
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Cultivated customized curriculum and course content to address organizational technology training mandates.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
Client Systems Technician
United States Air Force
05.2016 - 06.2022
- Set up new computer systems and devices and installed hardware, software and patching programs.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Installed and maintained two satellite nodes that were to be shipped for use in remote locations.
Client Systems Technician
United States Air Force
06.2013 - 05.2016
- Troubleshot and repaired desktop and mobile systems.
- Set up new computer systems and devices and installed hardware, software and patching programs.
- Reported incidents and executed corrective procedures.
- Provided remote and in-person support to resolve issues.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
01-2025
Associate of Science - Information Systems Management
Community College of The Air Force
06-2020
Skills
- Instructional design
- Training material development
- Mentoring and coaching
- Project management proficiency
- Data structures and algorithms
- Python and C
- Database creation
- Software architecture design
- Version control systems
Accomplishments
- Created an acronym study game in the C++ language that incorporated SFML for graphics and SQL for a highscore database.
Certification
- CompTIA Security+ Certification
- CompTIA A+ Certification
Timeline
Technical Instructor
United States Air Force
06.2022 - 03.2025
Client Systems Technician
United States Air Force
05.2016 - 06.2022
Client Systems Technician
United States Air Force
06.2013 - 05.2016
Bachelor of Science - Computer Science
Southern New Hampshire University
Associate of Science - Information Systems Management
Community College of The Air Force
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