Daniel Robins
Maricopa,Arizona
Overview
17
17
years of professional experience
Work History
Client Operations Associate I
JPMorgan Chase
Tempe, Arizona
06.2017 - 03.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Supervisor - Customer Service, Mortgages
JPMorgan Chase
Tempe, Arizona
08.2007 - 06.2017
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06.2003
Skills
- Conflict Resolution
- Self-Directed
- Networking
- Data Entry
- Remote Office Availability
- MS Office
- Basic Math
- Excellent Communication
- Organizational Skills
- Supervision and leadership
- Problem-Solving
- Team Management
Timeline
Client Operations Associate I
JPMorgan Chase
06.2017 - 03.2024
Supervisor - Customer Service, Mortgages
JPMorgan Chase
08.2007 - 06.2017
Bachelor of Science - Business Management
University of Phoenix