Daniel Rodriguez
Ocala,FL
Summary
Detail-oriented Guest Services Associate with the poise and patience to work closely with a range of different personalities. A pleasant and compassionate individual offering exemplary customer service and support. Adept in providing tactful and personable guest communication to offer recommendations and manage inquiries. In-depth knowledge of hotel operations highlighted across 4 years of hospitality experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Columbus Hospitality Management
Ocala, FL
07.2021 - Current
- Guest Service Agent Responsibilities:
- Greet & Welcome guest onto the property
- Ensure a Efficient and Seamless Check In for Guests
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered incoming calls in a professional manner.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with training new employees on procedures and policies.
- Managed daily transactions using point-of-sale systems.
- Informs guests on any all events on the property.
General Store Associate
World Equestrian Center
Ocala, FL
11.2020 - 07.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained cleanliness of the store environment.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Stocked shelves and rotated merchandise as needed.
- Helped customers by answering questions and locating merchandise.
- Assisted with Golf Carts Rentals
- Ensure Guest can hook up to electric, sewage, and amp for RV spaces
Dollar General Manager
Dollar General
Ocala, FL
11.2020 - 01.2021
- Placed truck orders
- Created Schedule for team members
- Maintained a clean environment
- Check out guests
- Stock shelves
- Logged damaged or expired items
- Informed guests on deals / coupon specials
Lead Shift Manager
Pilot Flying J
05.2017 - 12.2020
- Deal with all guests concerns or questions
- Created weekly schedule for team members
- Review temperature of food prior to serving
- Kept waste logs updated
- Used corrective action on coworkers
- Submitted all invoices for truck orders
- Verify all items on orders arrived
- Handled all refunds
- Maintained safe and clean work environment
- Kept workers in accordance with Covid-19 safety measures
Education
High School Diploma -
North Marion High School
Citra, FL05-2018
Associate of Arts - Criminal Justice
College of Central Florida
OcalaSkills
- Adobe Photoshop
- Microsoft Office (More than 8 years)
- Customer service
- Video Editing
- Video Production
- Adobe Premiere
- Photography
- Filming
- Writing and Verbal Communication
- Fluent in English and Spanish
- Guest Services
- Typing
- Food Service Management
- Windows
- Hospitality Services
- Listening Skills
- Cash Management
Languages
Spanish - Fluent
Affiliations
- Kayaking
- Hiking
- Cycling
- Reading
Accomplishments
- In Phi Theta Kappa (Honors Society)
Languages
English
Professional
Spanish
Professional
Certification
- ServSafe Certification
- Adobe Certification
References
References available upon request.
Timeline
Guest Service Agent
Columbus Hospitality Management
07.2021 - Current
General Store Associate
World Equestrian Center
11.2020 - 07.2021
Dollar General Manager
Dollar General
11.2020 - 01.2021
Lead Shift Manager
Pilot Flying J
05.2017 - 12.2020
High School Diploma -
North Marion High School
Associate of Arts - Criminal Justice
College of Central Florida
- ServSafe Certification
- Adobe Certification
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