Daniel Rodriguez
Surprise,AZ
Summary
Friendly Satellite Technician knowledgeable about TV, internet and WiFi products and systems. Proven skills in schedule management, sales and documentation. Prepared to offer Number years' experience in the field to a fast-paced new position with room for advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Satellite Installation Technician
AT&T
Peoria
02.2005 - Current
- Assess Case Management Calls; route for same day customer service
- Troubleshoot service calls and repair satellite communications
- Install satellite communications per code specifications
- Provide personal training for service technicians on location
- Maintain inventory and customer service reports
- Educate customers on product options and service and resolve customer conflict.
Pre Press Department Manager / Project Manager
ACCESS LASERPRESS, INC
Phoenix
09.1997 - 11.2004
- Production Manager for commercial printing company
- Maintained personal production services and reports
- Preformed cost analyst and design prep for contracts
- Implemented sales, planning and scheduling of commercial print contracts
- Trained personal in operations of print machinery
- Maintained equipment and supply inventory
- Provided quality technical maintenance of Docutech equipment reducing contracted repair fees by 80%
- Certified Docutech Pre Press Service Technician
- Consumer Relations; implemented conflict resolution.
Customer Support Specialist / Conflict Resolutions Specialist
Xerox Business Services, LLC (Formerly Xerox)
Phoenix
03.1992 - 09.1998
- Implemented and supervised ASA (Account Support Associate) Service Teams
- Trained personal to provided set up of accounts and first 30 days on site services for new accounts to assure consumer satisfaction with Business Services transition to overseeing corporate document services
- Organized set up of new accounts and trained replacement personal in account specific services
- Installation Trainer / New Accounts- provided set up and training of consumer personal on equipment and services provided by on site Xerox Business Services team
- Managed satellite consumer accounts
- Assigned as Conflict Resolutions Specialist for technical support as on site managing operator for contracted accounts to facilitate customer satisfaction when conflicts arose between the customer and Xerox Business Services personal or sales office regarding services or purchase of copiers for commercial accounts.
Education
Some college in Business -
Phoenix College
Phoenix, AZ07.1998
Skills
- Conflict management
- Mechanic experience
- Prepress
- Production Management
- Software Troubleshooting
- Technical Support
- Service Technician Experience
- Adobe Acrobat
- Equipment Repair
- Help Desk
Certification
- Sbca Certification
- Fire Safety Certification
- Food Safety Certification
- Associate Safety Professional
- CPR Certification
- Forklift Certification
- Microsoft Office
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Service
Timeline
Satellite Installation Technician
AT&T
02.2005 - Current
Pre Press Department Manager / Project Manager
ACCESS LASERPRESS, INC
09.1997 - 11.2004
Customer Support Specialist / Conflict Resolutions Specialist
Xerox Business Services, LLC (Formerly Xerox)
03.1992 - 09.1998
Some college in Business -
Phoenix College