DANIEL RODRIGUEZ
customer service
Deerfield Beach,FL
Summary
Multifaceted, reliable and efficient professional with supervisory experience. Experienced in the fields of health, outreach, patient navigation, insurance navigation. Excellent interpersonal, phone and basic computer skills. Balancing different needs of often overlapping departments. Ability to work under pressure and meet tight deadlines. Kind Patient Navigator with knowledge of PrEP, PEP and HIV. Dedicated to cultivating genuine yet professional relationships with both patients and healthcare professionals. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
32
32
years of professional experience
Work History
Housekeeper - maintenance
BHPH LLC
Boca Raton
03.2023 - 09.2025
- Maintained cleanliness and organization in guest rooms and common areas.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Scrubbed kitchen appliances, countertops and fixtures.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Completed day-to-day duties accurately and efficiently.
- Assisted in cleaning up debris from construction sites or landscaping projects.
- Operated power tools such as saws and drills to perform various repairs.
- Replaced lighting fixtures and installed new light bulbs as needed.
- Installed plants, trees, and shrubs according to design specifications.
- Used hand and power tools or equipment to complete wide range of landscape and irrigation tasks.
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Weeded flowerbeds and spread fertilizer throughout gardens as needed.
- Assisted in planting trees and shrubs according to landscape design plans.
- Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
- Planted flowers, bushes, shrubs, trees, and grass.
- Raked, mulched and composted leaves.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
Customer Service Cashier
Publix
Boca Raton
10.2021 - 03.2023
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and electronic payments accurately.
- Educated customers on store promotions and loyalty programs.
- Resolved customer complaints promptly and professionally.
- Trained new cashiers on policies and best practices in service interactions.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Checked personal identifications during alcohol and tobacco sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
Patient Navigator
The Alliance for Positive Change
New York
08.2018 - 10.2020
- Deliver HIV testing results.
- Navigation and Linkage to care for PrEP PEP and HIV Primary care.
- Navigate patients to linkage care facilities and schedule appointments for patients.
- Insurance navigation for patients that are insured, not insured, or under-insured.
- Document outcomes and linkages in Electronic Medical Record.
- Assist patients with application process for PrEP-Ap, Adap, etc.
Outreach Specialist
The Alliance for Positive Change
New York
11.2016 - 08.2018
- Outreach clients in Bronx and Manhattan: conduct in-reach to clients lost to follow up.
- Document outreach home visits and phone call efforts in RMA.
- Engaged with clients to enroll in Health Homes and Health home pre screening.
- Enroll clients into programs that are appropriate to their needs.
- Open and close charts and file client charts.
- Provide packages to Peer Interns for Outreach efforts.
Consultant
Allied Service Center
New York
03.2016 - 11.2016
- Outreach, visit clients in Manhattan, Brooklyn and Bronx locations: conduct in-reach to clients lost to follow-up.
- Provide individual health coach support for clients associated with Health Home.
- Provide client escort to medical appointments and accompany case management staff on home visits.
- Provide administrative assistance to case management staff, open closing charts, filing progress notes, mailings and follow up calls.
- Provide screening, education and engagement to clients enrolling into Health Home.
- Document outreach efforts, education, referrals and support services provided.
Housekeeping/Front Desk
New York Sports Club NYSC
Queens
03.2015 - 11.2016
- Responsible for the maintenance of men's locker room and bathroom.
- Managed fitness supplies for member availability.
- Responsible for disposure of all garbage and recycle.
- Maintain front desk, office space, cubicles, fitness studio, free weights, clean elevators and mirrors.
- Train new hires for housekeeping position.
- Answer all incoming calls, direct calls and take messages for customer service managers.
- Check in members as well as register new members to fitness classes.
Manager/Supervisor
DJM Films Inc
New York
06.1993 - 12.2013
- Supervised 12+ employees.
- Responsible for hiring and training all new hires.
- Supervised warehousing and storage of supplies while practicing cost effective methods.
- Maintained and tracked petty cash and receipts for reporting.
- Solely responsible for the logging of TV commercials into extensive company video library.
- Supervised processing of all receiving reports on all shipments.
- Scheduled post production time for all new clients.
- Oversight of messengers.
- Responsible for efficient and appropriate delivery of packaging materials and videos.
- Delivered 100+ packages a week and picked up important and urgent confidential documents, video tapes.
- Proficient courier distribution in domestic and international shipping/delivery.
- Managed weekly inventory.
Education
Graduate Certificate - Front Desk And Management
New York Food And Hotel Management School
New York12-1991
High School Diploma -
Seward Park High School
New York01.1991
Skills
- Administrative
- Charts
- Counseling
- Clients
- Customer service
- Insurance Navigation
- Inventory
- Office
- Navigation
- Adaptability
- EMR
- Patient interviewing skills
- Attention to confidentiality
- Communications
- Team building
- Cleaning techniques
- Linen management
- Appointment scheduling
- HIV care coordination
- Patient intake
- Patient education
- Supervision and leadership
- Interpersonal communication
- PPE compliance
- Social perceptiveness
- Data entry
- Client engagement
- Care navigation
- Time management
- Problem solving
- Outreach processes
- Public services and programs
- Teamwork
- Data confidentiality
- Maintain records
- Community outreach
- Community resource navigation
- Coordinate service referrals
- Task prioritization
- Follow up with patients and clients
Timeline
Housekeeper - maintenance
BHPH LLC
03.2023 - 09.2025
Customer Service Cashier
Publix
10.2021 - 03.2023
Patient Navigator
The Alliance for Positive Change
08.2018 - 10.2020
Outreach Specialist
The Alliance for Positive Change
11.2016 - 08.2018
Consultant
Allied Service Center
03.2016 - 11.2016
Housekeeping/Front Desk
New York Sports Club NYSC
03.2015 - 11.2016
Manager/Supervisor
DJM Films Inc
06.1993 - 12.2013
Graduate Certificate - Front Desk And Management
New York Food And Hotel Management School
High School Diploma -
Seward Park High School