Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Rodriguez

San Antonio

Summary

Bilingual US Air Force veteran with expertise in patient care coordination and over two years of experience in patient management within healthcare. Demonstrated ability to deliver high-quality work in fast-paced environments while maintaining a strong focus on customer service. Committed to teamwork and achieving results in challenging situations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Caregiver

Caregiver for Family Member Recovering from Surgery
04.2023 - Current
  • Provided essential care for mother during recovery from surgery, ensuring comfort and adherence to post-operative care instructions.
  • Assisted with daily personal care and hygiene routines.
  • Managed medication schedules and ensured timely administration of prescriptions.
  • Prepared nutritious meals tailored to dietary restrictions and recovery needs.

Computer User Support Specialist – Training Internship

ACI Learning
San Antonio
01.2023 - 04.2023
  • Installed and supported Windows OS, provided command line and client support, and troubleshot devices to resolve network issues
  • Secured wired and wireless local network against common attacks and ensured physical security measures were in place
  • Detected various compromises and applied knowledge of penetration testing and vulnerability scanning concepts

Airlift/Special Mission Aircraft Maintenance, C-17

US Air Force
05.2016 - 05.2022

Generated sorties and executed ground handling and servicing operations to ensure aircraft readiness.

  • Performs aircraft inspections such as preflight, thru-flight, post flight, hourly post flight, special inspections, and isochronal inspections.
  • Diagnosed and resolved maintenance issues on aircraft systems using technical data, enhancing operational safety.
  • Removes and installs aircraft and engine components.

Supported operations at Joint Base Lewis-McChord.

  • Managed calendars to schedule over 30 appointments weekly and facilitate seamless patient check-in/out processes.
    Performed patient intake procedures for new and follow-up appointments, ensuring efficient workflow.
    Coordinated scheduling efforts to enhance patient experience during check-in and check-out.
    Streamlined appointment scheduling, optimizing time management for both patients and staff.
  • Serves as empathetic initial contact through phone, email, or in-person, guiding patients on treatment plans and navigating complex healthcare referrals.
  • Streamline collaboration between patients and doctors' offices to ensure seamless care delivery, referrals, and follow-ups.
  • Maintained high-volume personnel and administrative medical records for 150 personnel with 100% accuracy.
    Ensured strict adherence to confidentiality and security protocols, including HIPAA compliance.
  • Executed thorough insurance eligibility checks, including Tricare, to ensure precise billing and prior authorizations.
  • addressed member concerns and inquiries with professionalism, improving overall patient satisfaction scores.

Missionary

The Church of Jesus Christ of Latter-Day Saints
01.2013 - 01.2015
  • Engaged community members in discussions to share church teachings and foster spiritual growth as a volunteer missionary.
  • Organized community service projects to foster engagement and support local needs.
  • Provided spiritual guidance and support to individuals and families in the community.
  • Conducted weekly meetings to share teachings and strengthen member relationships.

Education

Bachelors - Arts of Religion

American Military University
Charles Town, WV

Associate in Applied Science - Aviation Maintenance Technology

Community College of the Air Force
Maxwell AFB, AL

Diploma -

Sandra Day O’Connor High School
Helotes, Tx

Skills

  • Patient scheduling
  • Appointment scheduling
  • Patient registration
  • Patient documentation
  • Follow-up care
  • Patient satisfaction
  • Patient outreach
  • Patient flow management
  • Healthcare coordination
  • Medical billing
  • Insurance verification
  • Electronic health records
  • HIPAA compliance
  • HIPAA protocol adherence
  • Regulatory compliance
  • Scheduling
  • Office administration
  • Filing and recordkeeping
  • Documentation
  • Quality assurance
  • Payment collection
  • Call Center Triage
  • Customer Service
  • Customer relationship management
  • Team collaboration
  • Cross-functional teamwork
  • Attention to detail
  • Multitasking
  • Verbal and written communication
  • Effective communication
  • Active listening
  • Problem solving
  • Adaptability
  • Conflict resolution
  • Leadership
  • Database coordination
  • Microsoft Office 365
  • Microsoft Windows
  • ICloud
  • Microsoft Office 365
  • Microsoft Windows

Certification

  • Computer User Support Specialist, ACI Learning, 04/01/23
  • A+, Network+, Security +, ACI Learning, 04/01/23
  • ITIL Foundation Certification, Axelos – Global Best Practice, London, UK, 02/01/23

Timeline

Caregiver

Caregiver for Family Member Recovering from Surgery
04.2023 - Current

Computer User Support Specialist – Training Internship

ACI Learning
01.2023 - 04.2023

Airlift/Special Mission Aircraft Maintenance, C-17

US Air Force
05.2016 - 05.2022

Missionary

The Church of Jesus Christ of Latter-Day Saints
01.2013 - 01.2015

Bachelors - Arts of Religion

American Military University

Associate in Applied Science - Aviation Maintenance Technology

Community College of the Air Force

Diploma -

Sandra Day O’Connor High School
Daniel Rodriguez