Daniel Romero
Long Beach,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Non-Emergency Medical Driver
RFL Transport
Tustin, CA
12.2021 - Current
- Provided safe, timely and reliable non-emergency medical transportation services.
- Completed required paperwork accurately and on time for each transport assignment including trip logs, invoices, incident reports.
- Utilized appropriate equipment such as lifts, ramps, wheelchairs and other specialized devices safely when transferring patients between vehicles and locations.
Shoe Shiner
Code 7 Shoe Shine
Long Beach, California
01.2021 - 12.2021
- Educated customers on proper care and maintenance of their footwear.
- Collaborated closely with colleagues to ensure smooth running of operations within store.
- Offered advice on how to maintain the look of their shoes between visits.
Customer Service Manager
Student Loan Care
Santa Ana, CA
07.2016 - 11.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Monitored staff performance to ensure adherence to customer service standards.
Customer Service Representative
National Student Servicing
Santa Ana, CA
02.2014 - 07.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
GED -
Long Beach School For Adults
Long Beach, CA02-2007
Skills
- Route Planning
- Defensive Driving
- Vehicle Maintenance
- GPS Navigation
- Wheelchair Assistance
- Safe Driving Techniques
- Medical Equipment Operation
- Relationship Building
Timeline
Non-Emergency Medical Driver
RFL Transport
12.2021 - Current
Shoe Shiner
Code 7 Shoe Shine
01.2021 - 12.2021
Customer Service Manager
Student Loan Care
07.2016 - 11.2019
Customer Service Representative
National Student Servicing
02.2014 - 07.2016
GED -
Long Beach School For Adults
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