Daniel Sanchez
Pueblo,CO
Summary
With a solid foundation in IT principles, eager to learn and thrive in a dynamic environment. Understanding of computer systems and basic networking, coupled with skills in troubleshooting and problem-solving. Valuable asset with education in information security. Prepared to utilize and enhance technical skills and problem-solving abilities in an information security role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
Big R
08.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
IT Help Desk Analyst
Colorado State University-Pueblo
01.2022 - 06.2022
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Assisted in training new help desk staff, sharing best practices and technical knowledge for improved service quality.
Education
Bachelor of Science - Cybersecurity
Colorado State University-Pueblo
Pueblo, CO12.2024
Cybersecurity Certificate -
Pueblo Community College
Pueblo, CO05.2021
Skills
- Detail-oriented
- Desktop technical support
- Hardware installation
- Network troubleshooting
- Help desk management
- Customer service
- Wire Shark
- Kali Linux
- Help desk
- Microsoft Windows (Word, Excel, PowerPoint)
- Python
- AI and Machine Learning
- Incident Response
- Team leadership
- Time management
Certification
- NSA- Certificate in Cybersecurity Defense
- Leadership Activator Collaboration, Chick-fil-A
- SOC training from the National Cyber Center in Colorado Springs (Certified Tier 1 SOC analyst).
References
Available upon request
Timeline
IT Technician
Big R
08.2023 - Current
IT Help Desk Analyst
Colorado State University-Pueblo
01.2022 - 06.2022
- NSA- Certificate in Cybersecurity Defense
- Leadership Activator Collaboration, Chick-fil-A
- SOC training from the National Cyber Center in Colorado Springs (Certified Tier 1 SOC analyst).
Bachelor of Science - Cybersecurity
Colorado State University-Pueblo
Cybersecurity Certificate -
Pueblo Community College
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