Heba Mohammed Elkahlout
Ministry of Education and High Education
Doha,Doha
23
years of professional experience
2
Languages
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Work History
IT Technician
3 Months- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues in a timely and professional manner .
- Install, configure, and maintain computer systems, peripheral devices, and essential applications in accordance with organizational standards.
- Monitor system performance and ensure operational security through regular updates, preventive maintenance, and technical evaluations.
- Administer user accounts, access permissions, and data backup procedures to support secure and efficient operations.
- Maintain accurate documentation of IT activities, equipment inventory, and technical procedures to support continuity and compliance.
- Diagnosed and resolved hardware and software issues across educational institutions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Project Coordinator
2 Months- Training female teachers on the e-learning program lms.education.qa
- Doing school research and helping with homework.
- Writing a document on the different methods of using the program according to different categorises of users (teachers, students, and administrators).
- Raising the level of female administrators and teachers in using the program and using the computer in general.
- Conducting workshops for teachers of other parties and parents and holding competitions.
- Submitting performance reports to the supervisor of the e-learning team.
- Follow-up developments in e-learning in the region through forums and courses on the Internet and learn from the experience of neighboring countries to use the program.
- Drawing guiding methods for the way to use the program and the way the different parties deal with the program to convince them and facilitate the work.
- Making a play and taking feedback form the different groups to Ensure the success of the project.
- Coordinated project timelines, ensuring alignment with academic schedules and stakeholder expectations.
- Developed and maintained project documentation for clarity and compliance across all phases.
- Facilitated communication between teaching staff, administration, and external partners to streamline project execution.
- Implemented process improvements that enhanced operational efficiency within school initiatives.
Sales Executive
3 Months- Developed and executed sales strategies to increase market penetration.
- Cultivated relationships with clients, ensuring high levels of customer satisfaction.
- Analyzed market trends and competitor activities to inform sales tactics.
Financial Secretary
1 Year 4 Months- Managed scheduling and calendar coordination for executives, optimizing time allocation.
- Facilitated communication between departments, ensuring timely information exchange.
- Developed and maintained organized filing systems to enhance document retrieval efficiency.
- Prepared meeting agendas and took minutes, capturing essential discussion points accurately.
- Implemented office procedures that improved workflow and reduced administrative delays.
Computerized Documents
3 Months- Converting and editing them to Acrobat reader formatting to be suitable to be published on the internet.
- Editing more than 2500 Talaam Teaching subjects documents in Microsoft Word to establishing it again to pdf.
Call Center Responsible
2 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
IT Technician II
5 Years 5 Months- Administration assistance.
- Training staff in certain programs.
- System analysis, design and development programs.
- Pc's maintainer.
- Help desk operator.
- Diagnosed and resolved hardware and software issues across diverse IT systems.
- Developed documentation for troubleshooting procedures, ensuring consistency in support practices across the department.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
Private Teacher
4 Years 9 Months- French language teacher.
- IT, computer and mathematics teacher.
- English language teacher.
Computer Trainee
1 Month- Computer Foundation trainee (Windows, Microsoft Office, Internet, Typist).
- Student computer Final exams revision.
- Supported classroom management by coordinating activities and materials for effective learning experiences.
- Conducted administrative tasks, including scheduling, record-keeping, and data entry to streamline operations.
- Organized workshops and training sessions to foster professional development among educators.
Education
Bachelor of Science Degree - Computer Science
Diploma - oracle Database and Developer 10
Course - Data Analysis Using Excel and Power BI in 44 hours
The Artificial Intelligence Diploma - Python, Data Science, Machine learning
Skills
Proficient in IT support
system maintenance
troubleshooting
and user assistance across hardware
software
and network environments.
Skilled in data analysis using Excel
Power BI
SQL
and Python
with experience in data cleaning
visualization
and reporting.
Strong command of Microsoft Office applications
including advanced Excel
Access
Word
and PowerPoint.
Experienced in digital content creation using Adobe Photoshop
Illustrator
and Canva for reports
presentations
and visual materials.
Effective communicator with strong teamwork
problem-solving
and critical-thinking abilities
supported by experience in training
coordination
and user guidance.
Creative and detail-oriented
with additional strengths in drawing
design
and producing structured documentation.
Strong communication abilities
with experience training teachers
guiding users
and coordinating with diverse teams.
Excellent teamwork and collaboration skills developed through volunteer leadership
event management
and IT support roles.
High adaptability and resilience
able to work effectively in fast-paced environments and handle multiple responsibilities.
Strong problem-solving and critical-thinking abilities
especially in troubleshooting
analysis
and decision-making.
Organized and detail-oriented
with a consistent record of accurate documentation
reporting
and administrative support.
Creative mindset with strengths in design
drawing
and producing clear educational or technical materials.
Professional
patient
and supportive when dealing with users
colleagues
and stakeholders.
Desktop technical support
Languages
Arabic
C2
Bilingual or Proficient
English
B2
Upper intermediate
Timeline
IT Technician
Ministry of Education and High Education
09.2025 - 12.2025Read More
Project Coordinator
Umm Slal Ali model school
03.2013 - 05.2013Read More
Sales Executive
Qatarya Media Production
06.2011 - 09.2011Read More
Computerized Documents
Aljazeera Children Channel
10.2009 - 01.2010Read More
Financial Secretary
AFC Asian Cup 2011-QFA
10.2009 - 02.2011Read More
Call Center Responsible
Barwa Property Management
06.2009 - 08.2009Read More
IT Technician II
National Health Authority
05.2003 - 10.2008Read More
Computer Trainee
Al Manar Education Center
03.2003 - 04.2003Read More
Private Teacher
Private Teacher
09.2002 - 06.2007Read More
The University of Qatar
Bachelor of Science Degree from Computer Science
Read More
Aptech Computer Center
Diploma from oracle Database and Developer 10
Read More
Institute of Management Professionals
Course from Data Analysis Using Excel and Power BI in 44 hours
Read More
The Technology Training Center
The Artificial Intelligence Diploma from Python, Data Science, Machine learning
Read More
International Certification
- 23, April 2007 ICDL GCC Foundation
- Introduction to Oracle9i: SQL
- 11, Feb 2008
Finishing project
- Jerusalem the mosque Qatar university project – computer science 2000
- ITSMS (Information Technology in Service monitoring system) in Millah company in 2002 – Supervisor Shamma Al-Dosari
- Internet Advantage and disadvantage – Academy search for Qatar university 2003 and published in Al-Sharq newspaper 2006.
- Islamic Civilization – Qatar university 2006.
- Arabity (Arabic learning system) – Self project for Qatar Foundation submitted in 2011.
- ELearning project (Taalem) documentation submitted to Um slal Ali model primary school in May,2013
- Rumors in its effect on society Submitted to Ministry of Interior search competition in 2015.
Courses
- Foundation of Network Free4arab website
- 9/11/2023 Foundation of Cybersecurity MOEHE
- 1/9/2025 Foundation of Risk management Meer center
- 1, Apr 2024 – 30, May 2024 Foundation of digital marketing Google
- 10, Feb 2010 – 31, March 2010 Qatar Center for Voluntary Activities Protocol Rules Course
- 29, June – 1, Jul 2009 LEADERSHIP PREPARATION CENTER Doha, Qatar Comprehensive program of youth leadership organizations and child
- 31, Jul 2008 Aptech Computer Education Doha, Qatar Oracle Forms Developer 9i
- 31, APR 2008 Aptech Computer Education Doha, Qatar Oracle 9i: SQL & PL/SQL
Internet courses
- 1, Mar 2016 Microsoft Office 2016 (Word, Excel, PowerPoint and Access)
- Microsoft office tutorials, YouTube videos.
- 7, Oct 2008 Oracle9i PL/SQL Basics
- Internet course.