Daniel Sayialel Pasiany

• Ensuring the highest level of safety in the workplace by actively promoting and enforcing safety protocols, conducting regular safety inspections, and promptly addressing any safety concerns
• Preparing inspection schedule for both QC and subject matter experts (SME’s)
• Inspecting work performance in all BLiSS departments at the BEC ensuring conformance to SOW, SOP’s and other policies and guidelines as provided by the company
• Generating inspection reports ensuring accuracy to reflect the real situation on the ground
• Uploading inspection reports on the provide platforms to include SeeSOR and Shera Cloud ensuring proper filing, for reference by management and the COR/ACOR
• Successfully trained the functional area managers on the use of SeeSOR to document the completed inspections from their respective areas of responsibility
• Review for accuracy the completed inspection reports by functional area managers and approve in SeeSOR
• Coordinating with SME’s to update and/or revise SOP’s per the company guidelines
• Collecting customer feedback comment cards from all BEC outlets on a weekly basis
• Preparing customer feedback reports and sending to the management and the COR/ACOR monthly
• Analyzing different reports and presenting data in various forms such as pie charts, bar charts, line charts and PowerPoint slides presentations, to generate the QAQC monthly report for use by operations and PMO
• Covering for meal card process operations as needed
• Duties include receiving and processing new meal card requests, receiving and processing meal card information update requests and generating the required meal card operations reports on Microsoft excel and Blackboard
• Covering for the food operations manager
• Duties include monitoring food delivery, signing and filing food delivery notices in SharePoint, taking note of any concerns by the COR/ACOR and escalating as appropriate.

Achievement: Improved the quality audit process by reconciling audit checklists with the contractual requirements.

• Prioritize safety in all activities
• Performed work efficiently and effectively to provide high quality service
• Responsible for safety at all times
• Entered information on all equipment subject to Operations and Maintenance scope of work into the Global Maintenance Management System (GMMS) and ensured accuracy and current status at all times
• Received service calls from the customers
• Categorized the received service calls as emergency, urgent or routine based on the nature of the issue reported
• Opening/scheduling work order requests and assigned due dates based on the category of the reported issues
• Ensured that the information of the service requestors, such as names and contact information, is received and documented in order to maximize efficiency
• Assigned and sent work orders to appropriate functional section
• Following up with service requestors for feedback to ensure satisfaction upon completion of work orders.

Achievements: Shared my vast customer service experience with the service desk team, especially on handling customers complains which greatly improved the customer service at BDSC service desk.

• Exceeded all PMSA audits for the department
• Exceeded audits by DCMA, QAR, COR among other government and company auditors
• Ensured that the living quarters were free from fire hazards through regular fire inspections
• I am a trained fire warden
• Ensured that he living quarters were free from safety hazards through regular safety inspections
• I am trained in HAZWORPER and OSHA certified
• Created a friendly environment between the company and the customer to include CORs, DCMA, QAR and LSO
• Manage temporary or permanent living quarters at multiple LSAs for client and other civilian contractors in accordance with contract requirements and company objectives
• Oversee staff and activities to ensure proper maintenance and adherence to safety and cleanliness standards
• Maintain and report on accurate, current, vacancy/occupancy rates
• Ensure courteous customer service, timely resolution of service orders, and accountability of sufficient supplies for all locations
• Conduct and review regular customer surveys to obtain feedback on customer satisfaction and quality of services
• Maintain knowledge of relevant equipment, policies, and procedures, and provide training to develop staff
• Manage personnel actions including, but not limited to, hiring, performance appraisals, coaching, promotions, etc
• Perform other qualified duties as assigned.

Achievements: 100% pass in PMCS, DCMA and QAR audits.

Executed all tasks with zero MVI or any other incidents through prioritizing safety.

• Performed duties of a billeting supervisor at LSA 3 billeting office
• Played a key role in setting up the billeting department at TB Dwyer
• Worked closely with the billeting manager and site management to ensure that the billeting operations at TB Dwyer are done in line with the DI PMO requirements
• Played a key role to ensure a smooth transition of the outgoing and incoming military units at TB Dwyer ensuring that their billeting needs were met in line with DI PMO requirement
• Ensuring that the customer requests and complains are directed to the right channels
• Any other duties that may arise or as assigned to my superiors.

Achievements: Automated reporting through excel formulas which boosted efficiency.

• Closely working with the department manager to ensure a smooth running of the department in general
• Conducting training to all department employees in order to achieve great departmental performance
• I maintain all badging records for the employees including paperwork and tracking the expiry dates for renewal purposes
• I prepare and submit the department employees’ leave requests to include, emergency leave, R&R’s and medical leave, to the travel department
• Formulating programs that provide easiness in reports preparation such as the weekly and monthly living conditions inspections, particularly through Microsoft excel
• Professionally dealt with the client complains that are referred to me by the junior staff
• Maintained all records of the department employees’ files, SOP’s, PWS, safety records, SPTP’s, AHA’s, among others
• Prepared daily work schedule, assigned duties to department employees and following through to ensure daily department goals are achieved
• Ensured all work was performed professionally, within time and in a safe manner
• Reporting all issues and concerns that require the attention of higher management to the department manager and Site management office
• Monitoring the DI Billeting AOR to ensure cleanliness, and a free of trip hazards environment
• Following up on the department work orders through the service desk to make sure that repairs are completed in a timely manner
• Ensuring all tools and equipment for the department are properly maintained and serviceable at all times
• Ensuring all the vehicles assigned to the department are well maintained by adhering to dispatch schedule and that all operators meet the requirements in accordance with the company policy
• Helped to transfer employees to the flight line whenever the driver was not available
• Any other duties that come up or assigned to me by my superiors.

• Worked as a billeting lead in Camp Roberts, DI LSA, Camp Recon and Camp Davis
• At Camp Roberts, being the second in command, I oversaw its transformation from an abandoned LSA to a more desirable living area
• At camp Roberts, I supervised a team of billeting, laundry and labor employees and ensured high standards of job performance including customer satisfaction
• Worked in all the DI billeting LSA’s to ensure high standards of life, health and safety through bi-weekly inspections
• Worked during the accelerated drawdown period and played a key role in consolidating DI employees to specific LSA’s ensuring a smooth transition and closure of the vacated camps which include South park, Camp Roberts, the AML compound, Camp Patriot, DI LSA 1 and 2
• Compiled and submitted to relevant bodies’ daily reports, which include occupancy/bed space, sitreps, safety board numbers and accountability
• Compiled and submitted to relevant bodies’ weekly reports, which include contractor housing report (CDRL0051), inventory control log/material consumption log and the billeting audit
• Compiled and submitted to relevant bodies monthly reports, which include compound occupancy tracker, property inventory, 5381 fire report, CTIPS and living conditions inspections and discrepancy reports among others
• Developed and implemented billeting operations across the various LSA’s under KAF DI Billeting to maximize customer service and value to the customer
• Supervised a team of employees, Billeting coordinators and labor personnel
• Managed activities to oversee proper maintenance, safety and cleanliness standards were adhered to
• Ensured the proper inventory of supplies for living quarters and cleaning were maintained
• Worked with the service desk to ensure service orders for living quarters were completed in a timely manner
• Demonstrated proficiency in the use of PC-based business applications, including billet management programs
• Relieved the KAF DI Billeting manager during his absence and achieved outstanding performance in terms of Billeting staff management and customer satisfaction
• Maintained knowledge of relevant equipment, policies, and procedures, and provided training to develop staff
• Oversaw temporary and permanent living quarters for DI employees
• Solved practical problems and dealt with a variety of instructions furnished in written, oral, diagram, and schedule form.

• Received customer request, notified service order desk regarding issues, escorted maintenance or other applicable personnel to locations, and ensured prompt resolution for customer satisfaction
• Worked at the RSOI front desk and performed check in and check out duties for over 400 employees a day transitioning to and from different forward operating bases in Afghanistan
• At the RSOI, I worked to ensure accurate tracking of employees transitioning to and from various forward operating bases in Afghanistan including preparation and conducting of daily roll calls
• At RSOI, I conducted the accountability for all employees in transit whenever rocket attack happened and reported to CSO operations
• At RSOI, I organized for labor force among the transitioning employees to offer support in easing the work load in various departments, such as the warehouse and tool room, in KAF
• At RSOI, I worked to ensure that the employees flying out either out of the country or to their worksite, did not miss their flight by conducting roll calls prior to drop off to the flight line
• Worked with air operations to make sure that employees on inbound flights were picked up from the flight line on time
• Performed routine safety and cleanliness checks of living quarters and common areas to ensure adherence to the set standards
• Kept database updated for vacancy/occupancy rates and prepared daily reports
• Ordered, maintained and accounted for proper inventory of supplies
• Provided professional, friendly customer service
• Perform other duties as assigned.

• Dealt with guests’ enquiries in a professional and courteous manner
• Administered all reservations, cancellations and no-shows, in line with company policy
• Fulfilled all reasonable requests from guests to ensure comfort, satisfaction and safety
• Provided reports as required, for housekeepers and management
• Responsible for evacuation, in case of emergency, acting as first point of contact for guests and the emergency services
• Posted revenue center charges to guest accounts
• Balanced all guest accounts at the close of shift
• Answered guests inquiries regarding rates and services.

• Checked and corrected the hotel’s guest ledger
• Maintained the hotel’s inventory of available rooms and the financial records of the day’s business
• Performed cash counting duties such as counting register cash and preparing cash for bank deposit
• Acted as the night front office supervisor.

• Underwent extensive training in the following areas: Housekeeping, Food and beverage sales and services, Food production, Front office operations (customer care services), Stores management.