Daniel Scott
Atlanta,GA
Summary
Dynamic professional with a proven track record at FEMA, excelling in claims investigation and negotiation. Recognized for critical thinking and effective problem-solving, achieving significant cost savings through successful settlements. Committed to maintaining high standards of customer service and compliance, while fostering team collaboration and attention to detail in all tasks.
Overview
7
7
years of professional experience
Work History
Carrier
Velox Biosystems
03.2020 - Current
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Developed strong relationships with clients, providing excellent customer service and support.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Administrative Clerk
Pop Display And Sign
12.2018 - 05.2019
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Arranged meetings and appointments and updated records to assist management.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
Claims Adjuster
FEMA
09.2018 - 11.2018
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
Education
High School Diploma -
Atlanta Country Day
Dunwoody, GA05-2009
Skills
- Safety management
- Supply management
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Team collaboration
- Claims processing
- Decision-making
- Risk assessment
- Problem-solving
- Database entry
- Billing and invoicing
- Customer follow-up
- Documentation and recordkeeping
- Database administration
- Attention to detail
- Clerical support
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Carrier
Velox Biosystems
03.2020 - Current
Administrative Clerk
Pop Display And Sign
12.2018 - 05.2019
Claims Adjuster
FEMA
09.2018 - 11.2018
High School Diploma -
Atlanta Country Day