Daniel Sebastian
Summary
Proactive Product Specialist with more than 20 years of experience working in customer service, advanced problem-solving skills and technical aptitudes and laboratory etiquette. Effective at working independently with minimal instructions and as a contributing member of a team. Talented in day-to-day product management and guidance. The equipment demonstration and equipment modification quotations allowed me to interact with end customers and build a strong business relationship both with external and internal customers.
Overview
28
28
years of professional experience
Work History
Product Specialist
Nordson Asymtek
12.1999 - 07.2023
- Continually expanded knowledge of variety different Dispensing product line, like Axioms, M-2000, Spectrum, Quantum and Fortes.
- Reached out to vendor and gather material information for quoting purposes.
- Researched product's technical specifications and accurately communicated information, such as dimension and capability to sale reps and customers.
- Executed high end modification and upgrade quotes for new and used equipments.
- Trained and provided coaching for Field Service Engineers, plant Production Technicians and Production Associates team members.
- Assisted with demonstrations for Automated Dispensing capital equipment to show it capability with customers product.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Configured, installed and maintained lab testing equipment
- Sourced vendor for compliance testing and gather quotation and equipment documentaion for certification.
Phlebotomist
Tryi-City Medical Center
02.1997 - 09.1998
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Sample collection on all types of patients from neonatal to geriatrics.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Microbiology Lab Assistant
Tri-City Medical Center
05.1995 - 01.1997
- Specialized in conducting "Rapid" tests with accuracy and precision, setup cultures.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Documented and verified patient information using laboratory information system.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Specimen collection and process in lab computer system.
- Perform different culture on petridish and making microscope slides.
Education
Bachelor of Science - Electronic Engineering
ITT Technical Institute
San Diego, CANo Degree - Medical Assistant
Meric College of Medical Career
Chula Vista, CAHigh School Diploma -
Oceanside High School
Oceanside, CA06.1994
Skills
- Product Demonstrations
- Campaign Management
- High Technical Skills
- Database Management
- Customer Engagement
- Project Management
- Product Training
- Pricing Strategy
- Quality Assurance
- Sales Support
- Application Support
- Customer Service
- Customer Needs Assessment
- Technical Troubleshooting
Languages
Spanish
Native or Bilingual
Timeline
Product Specialist
Nordson Asymtek
12.1999 - 07.2023
Phlebotomist
Tryi-City Medical Center
02.1997 - 09.1998
Microbiology Lab Assistant
Tri-City Medical Center
05.1995 - 01.1997
Bachelor of Science - Electronic Engineering
ITT Technical Institute
No Degree - Medical Assistant
Meric College of Medical Career
High School Diploma -
Oceanside High School
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