Francis Michel
Lewisville,TX
Summary
Driven and versatile professional with a track record of leveraging high technical skills and outstanding interpersonal abilities to drive results. Excelled at Lonestar Toyota of Lewisville by leading product demonstrations and utilizing database management expertise to optimize analytics systems. Proven success in enhancing customer engagement and campaign management, achieving significant improvements in customer satisfaction and business operations.
Overview
9
9
years of professional experience
Work History
Product Specialist
Lonestar Toyota of Lewisville
01.2024 - Current
- Continually expanded knowledge of Toyota and used vehicle product line.
- Lead vehicle demonstrations to showcase functionality.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
Data Analyst
Self Employed Web
05.2023 - Current
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
- Optimized data access and storage to improve performance of analytics systems.
- Developed data mining algorithms to identify and classify patterns in data.
Canvasing Agent
Clearly Solar
01.2023 - 05.2023
- Generated leads for sales and properties through cold calls and referrals.
- Coordinated appointments to show buyers prospective solar installation on their homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
Shift Supervisor and Management
Various Resturaunts
11.2015 - 12.2022
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Certificate in Data Analytics - Data Management Technology
The University of Texas At Dallas
Richardson, TX07.2023
High School Diploma -
Jesuit College Preparatory School of Dallas
Dallas05.2018
Skills
- Product Demonstrations
- Campaign Management
- Database Management
- Mastery of data collection
- High technical skills
- Outstanding interpersonal skills
- Product marketing
- Customer Engagement
- Code Writing
- Software Development
- Python
- Microsoft Excel, Project, and Visio
- Tableau
Timeline
Product Specialist
Lonestar Toyota of Lewisville
01.2024 - Current
Data Analyst
Self Employed Web
05.2023 - Current
Canvasing Agent
Clearly Solar
01.2023 - 05.2023
Shift Supervisor and Management
Various Resturaunts
11.2015 - 12.2022
Certificate in Data Analytics - Data Management Technology
The University of Texas At Dallas
High School Diploma -
Jesuit College Preparatory School of Dallas
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