High-performing Market Engagement Manager with a passion for the healthcare industry. Over 8 years of healthcare sales experience impacting positive outcomes through account management, issue resolution and relationship building. Confident in ability to collaborate with cross-functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success
• Fostered positive work environment within sales team by encouraging open communication, teamwork, and mutual support among team members.
• Built lasting relationships with clients through outstanding customer service interactions.
• Expanded market share through effective prospecting, lead generation, and negotiation skills.
•Managed over 180 clinics across 5 HCA hospitals in Northern Utah and Idaho.
• 18% growth for FY 2023 and 23% projected growth for FY 2024.
• Documented all correspondence with practitioners' office staff and kept accurate records using Tableau and Creatio.
•Developed comprehensive reports to analyze trends in referral patterns, identifying areas for improvement and growth.
• Improved patient referral rates by establishing and maintaining strong relationships with healthcare providers.
• Collaborated with marketing teams to develop targeted materials promoting services offered by the hospital.
• Liaison and contact for over 15 rural hospitals in Southern Idaho and Western Wyoming.
• Managed and completed projects such as physician onboarding packages, ad campaigns and education seminars.
• Arranged, planned and hosted over 25 community education seminars generating an average of 15% new patients post-seminar.
• Documented all correspondence with practitioners' office staff and kept accurate records.
• Increased physician satisfaction by addressing concerns and providing timely feedback on patient referrals.
• Implemented a strategic plan to grow the practice's network of referring providers, resulting in higher overall revenue.