DANIEL SHAHEEN
The UPS Store
Chicago,IL
1
Certification
4
years of professional experience
Entry-level IT professional with a Bachelor's degree in Computer Information Systems and hands-on experience troubleshooting Windows systems, computer hardware, printers, and network connectivity. CompTIA A+ Core 1 passed with Core 2 in progress. Five years of customer-facing experience, including promotion to Assistant Store Manager, supporting 50-100 customers daily and resolving technical issues for customers and employees.
Work History
Assistant Store Manager
4 Years 5 Months- Supported approximately 50-100 customers daily in a high-volume environment, providing customer service, technical assistance, and print/document services.
- Troubleshot employee and customer computers, commercial printers, scanners, and related technology; resolved printer connectivity, configuration, print quality, toner, and paper-feed issues.
- Assisted customers with USB storage devices, PDFs, Word documents, email attachments, scanning, mobile printing, and file transfers.
- Trained new employees and managed opening/closing procedures, cash handling, inventory, customer complaints, and day-to-day store operations.
- Promoted to Assistant Store Manager during first year of employment
Education
Bachelor's Degree - Computer Information Systems
Associate Degree - Computer Science
Skills
Operating Systems: Windows 10
Windows 11
Hardware: PC assembly
laptop repair/upgrades
RAM
SSD/NVMe
CPU/GPU
power supplies
hardware diagnostics
thermal paste
Networking: Wi-Fi and Ethernet troubleshooting
router setup
TCP/IP fundamentals
ipconfig
ping
DNS cache flushing
Printers & Peripherals: Commercial printer troubleshooting
printer setup/configuration
print quality
connectivity
scanners
Certification
CompTIA A+ - In Progress | Core 1 Passed; Core 2 expected September 2026
Timeline
Assistant Store Manager
The UPS Store
10.2021 - 03.2026Read More
Truman College
Associate Degree from Computer Science
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DeVry University
Bachelor's Degree from Computer Information Systems
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