Dev Mukherjee
Senior IT Delivery and Project Management professional with 20+ years of experience leading application development, production support, infrastructure migration, and transformation initiatives for Fortune 500 clients in the insurance and manufacturing sectors. Proven success managing onsite-offshore teams, driving complex cross-functional programs, mitigating risk, and ensuring on-time delivery. Experienced in stakeholder management, service delivery, incident management, application modernization, and large-scale migration projects.
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Work History
Manager Projects
15 Years 10 Months- Lead delivery and support of critical enterprise applications for Chubb Insurance North America across multiple lines of business and stakeholder groups.
- Manage multiple business-critical applications and production support operations for Chubb Insurance.
- Lead cross-functional onsite and offshore teams to deliver application enhancements, upgrades, and support services.
- Directed major infrastructure initiatives including data center migration from RTP to Dallas and server migration programs.
- Managed migration of external-facing applications to DMZ environments, improving security and operational resilience.
- Led identity modernization initiatives including PingFederate to Azure AD B2C migration.
- Oversaw application portfolios under Chubb NA eMSM AMS since 2019, coordinating with multiple business owners and technology teams.
- Ensured SLA compliance, incident resolution, change management governance, and continuous service improvement.
- Received client recognition for delivery excellence, customer-first approach, and successful BAU management.
- Key Projects:
- Chubb NA eMSM AMS (2019–Present)
- Unit Stat Reporting System (2016–2021)
- North America Document Migration (2015–2016)
- PLS Enhancements & Multi-State Rollouts (2010–2015)
Senior Software Engineer
5 Years 8 Months- Worked on ERP modernization and development initiatives for OCL India Limited.
- Analyzed legacy systems and translated business requirements into ERP solutions.
- Documented business processes, functional requirements, and use cases.
- Collaborated extensively with business users to identify improvements and optimize workflows.
- Provided on-site client engagement for approximately eight months, facilitating successful implementation.
- Resolved production issues and post-implementation defects during warranty and support periods.
Research Associate Cum Tutor
2 Years 5 Months- Conducted research and literature reviews supporting academic projects.
- Delivered Mathematics instruction to MCA and B.Tech students.
Education
Master's Degree
Bachelor's Degree
Skills
Accomplishments
- Completed the [Project name] Project on time and $[Amount] under budget.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
Core Competencies
- Project & Program Management
- Application Management Services (AMS)
- Production Support
- Stakeholder Management
- Risk & Issue Management
- Change Management
- Infrastructure & Server Migration
- Team Leadership
- Client Relationship Management
- Incident & Problem Management
- Agile Delivery
- Budget & Resource Planning