Daniel Shives
Clear Spring,MD
Summary
Adept Senior Master Technician with a proven track record at Kent Parsons Ford, specializing in advanced diagnostics and electrical repair procedures. Excelled in enhancing vehicle performance and mastering complex problem-solving, while also fostering team growth through expert training. Demonstrated exceptional maintenance scheduling skills, contributing significantly to customer loyalty and operational excellence. Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic. Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Hardworking Automotive Technician with [Number] years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Master Technician
Kent Parsons Ford
Martinsburg, WV
01.2005 - Current
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Mastered [Type] system and trained new employees on proper procedures.
- Attended safety meetings and implemented policies with junior team members.
- Supported other departments such as sales and marketing when needed providing valuable technical insights into product specifications.
- Enhanced vehicle performance by conducting comprehensive diagnostics and implementing appropriate repairs.
- Managed warranty claims efficiently, ensuring proper documentation and timely submission to manufacturers for reimbursement approval process completion.
- Played an integral role in maintaining the company''s reputation for excellence by consistently delivering top-notch service and fostering customer loyalty.
Grounds Keeper
Western Maryland Hospital Center
Hagerstown, MD
06.2000 - 08.2003
- Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
Education
Associate in Automotive Technology - Automotive Mechanics
Lincoln Technical Institute
Columbia, MD10.2005
High School Diploma -
Clear Spring High School
Clear Spring, MD06.2003
Skills
- Expert Troubleshooting
- Hand and power tools
- Troubleshooting skills
- Preventive maintenance services
- Advanced Diagnostics
- Electrical repair procedures
- Advanced Repair Techniques
- Complex Problem-Solving
- Maintenance Scheduling
Certification
- CST - Certified Service Technician
- AST - Advanced Service Technician
Timeline
Senior Master Technician
Kent Parsons Ford
01.2005 - Current
Grounds Keeper
Western Maryland Hospital Center
06.2000 - 08.2003
Associate in Automotive Technology - Automotive Mechanics
Lincoln Technical Institute
High School Diploma -
Clear Spring High School