Dennis Rowe
Loxahatchee Groves
Summary
Seasoned Senior Master Technician with comprehensive knowledge in vehicle diagnostics, repairs, and preventive maintenance. Possess strong problem-solving skills to troubleshoot complex automotive issues effectively. Proven track record of high customer satisfaction ratings and maintaining operational efficiency. Skilled in leading teams, training junior technicians, and ensuring adherence to safety protocols.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Senior Master Technician
Al Packer Royal Palm Beach
Royal Palm Beach
01.2015 - Current
- Diagnosed complex vehicle issues using advanced diagnostic tools and systems.
- Performed detailed repairs on various vehicle makes and models efficiently.
- Trained junior technicians on best practices and repair techniques regularly.
- Managed workflow to ensure timely vehicle servicing and customer satisfaction.
- Collaborated with service advisors to communicate repair needs to customers clearly.
- Maintained a clean and organized work environment to enhance safety standards.
- Implemented quality control measures during repairs to ensure high standards.
- Completed repairs according to up-to-date specifications and standards.
- Provided technical advice to customers regarding maintenance requirements for optimal performance of their vehicles.
- Coordinated with service advisors to accurately estimate time required for repairs based on customer needs.
- Created detailed estimates for customers outlining cost associated with proposed repairs.
- Utilized computer technology to access manufacturer specifications for the purpose of completing repairs efficiently.
- Ensured that shop area was kept clean and organized at all times following established health and safety protocols.
- Performed road tests after completion of repairs in order to verify accuracy of work performed.
- Replaced worn components with new parts such as brakes, cylinders, alternators, spark plugs, belts, hoses and filters.
- Conducted preventative maintenance services such as oil changes, brake system repairs, engine tune-ups, cooling system flushes, and air filter replacements.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Monitored shop equipment to maintain safe working condition.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Maintained certifications and completed training on systems and components.
- Conducted test drives before and after repair services.
- Reviewed work orders and discussed with supervisors.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Shop Foreman
4 Wheel Parts
West Palm Beach
01.2010 - 01.2014
- Supervised daily operations and workflow in a busy automotive parts shop.
- Trained and mentored new technicians on equipment and safety protocols.
- Coordinated inventory management to ensure stock availability for customer needs.
- Collaborated with the sales team to address customer inquiries and service requests.
- Implemented process improvements to enhance productivity within the shop environment.
- Ensured compliance with safety regulations and maintained a clean work area.
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
- Reported any issues or concerns with machines or personnel directly to upper management.
- Requisitioned materials and supplies, tools or replacement parts.
Education
Associates Degree - Automotive
New England Tech
West Palm Beach, Florida 04.1993 - 04.1995
Skills
- Diagnostic troubleshooting
- Engine rebuilding
- Brake inspection
- A/C troubleshooting
- Preventative maintenance
- Customer relationship management
- Workflow management
- Quality control
- Technical communication
- Problem solving
- Attention to detail
- Employee training
- Safety compliance
- Team collaboration
- Expert troubleshooting
- Electrical systems mastery
- Hand and power tools
- Calibrating systems
- Advanced diagnostics
- Mechanical aptitude
- Complex Problem-solving
- Strong work ethic
- Time management
- Brake systems understanding
- Heating and air conditioning
References
References available upon request.
Timeline
Senior Master Technician
Al Packer Royal Palm Beach
01.2015 - Current
Shop Foreman
4 Wheel Parts
01.2010 - 01.2014
Associates Degree - Automotive
New England Tech
04.1993 - 04.1995