DANIEL SILVA
PHILADELPHIA,PA
Summary
With experience in various customer service roles, I possess a diverse skill set gained from my background as a wellness guide, restaurant manager, chef, bartender, and server. Having a strong understanding of delivering exceptional service, I excel at anticipating and fulfilling customer needs. Effective communication and rapport-building skills enable me to create positive client experiences. By leveraging my knowledge and resourcefulness, I am dedicated to providing outstanding customer service and ensuring customer satisfaction.
Overview
13
13
years of professional experience
Work History
Dispensary Technician
AYR
01.2021 - Current
- - Provided exceptional customer service, building strong relationships with regular patients to boost retention.
- - Trained and mentored new team members, ensuring smooth onboarding and skill development.
- - Collaborated with management to enhance sales strategies and improve patient care.
- - Maintained strict compliance with regulations, prioritizing accuracy and attention to detail.
- - Fostered a positive workplace atmosphere through enthusiasm and strong teamwork.
Lead Customer Service Experience
Verilife/PharmaCann
12.2019 - 06.2020
- Responsible for creating a welcoming and informative atmosphere
- I was this location's designated trainer and often the pharmacist go to option for product recognition and dosing guidelines
- Worked side by side with manager and pharmacist to ensure returning business
Dispensary Technician
TerraVida Holistic Centers
05.2019 - 12.2019
- Responsible for extensive product knowledge and therapeutic guidelines involving Medical Cannabis treatments
- Assisted several patients over the course of the day directing them with guided treatment options based on experiences working side by side with pharmacist and patients
- I also assisted in inventory operations involving data entry, counting and organizing
Wellness Guide, Team Lead, Assistant Wellness Director
Holistic Industries LLC
08.2018 - 06.2019
- Responsible for assisting patients in all areas of the dispensary
- Interacted with clients on a one-on-one level to offer therapeutic remedies based on their qualifying conditions
- Worked in fulfillment area insuring proper order guidelines such as labeling and accuracy
Chef/ Interim Manager
Paniniz Café and Catering
07.2017 - 06.2018
- Responsible for opening and closing procedures of the Café
- Interacted with customers and instructed employees on daily tasks
- Oversaw cash handling, food preparation & service, inventory and product ordering
Grill Chef
Eurest, Compass North Group
02.2015 - 06.2017
- Responsible for executing and serving daily menu offerings
- Improved department sales
- Interacted with clients and customers on daily basis
- Assisted with inventory duties and record keeping
Store Trainer, Bartender, Server
Ruby Tuesday, Inc.
10.2011 - 10.2014
- Responsible for guest satisfaction in a high volume restaurant and bar
- Exemplary customer service representative
- Mentored new hires through company training program
Education
Thomas Nelson Community College
Williamsburg, VACPR Certification -
Red Cross
Abington, PACommunity College -
Community College of Philadelphia
Philadelphia, PA03.2025
Real Estate School - Real Estate License
Philadelphia Real Estate School
Philadelphia, PA09.2017
Skills
- Customer Satisfaction
- Business Development
- Staff Training & Development
- Inventory Management
- Team Leadership
- Analytical and Critical Thinker
Training And Education
- Philadelphia Real Estate School, PHILADELPHIA, PA, Passed State Board Exam - 09/01/17
- Community College of Philadelphia, PHILADELPHIA, PA, Currently Enrolled Part-time Student
- Thomas Nelson Community College, WILLIAMSBURG, VA
- Red Cross, ABINGTON, PA, CPR Certified
Timeline
Dispensary Technician
AYR
01.2021 - Current
Lead Customer Service Experience
Verilife/PharmaCann
12.2019 - 06.2020
Dispensary Technician
TerraVida Holistic Centers
05.2019 - 12.2019
Wellness Guide, Team Lead, Assistant Wellness Director
Holistic Industries LLC
08.2018 - 06.2019
Chef/ Interim Manager
Paniniz Café and Catering
07.2017 - 06.2018
Grill Chef
Eurest, Compass North Group
02.2015 - 06.2017
Store Trainer, Bartender, Server
Ruby Tuesday, Inc.
10.2011 - 10.2014
Thomas Nelson Community College
CPR Certification -
Red Cross
Community College -
Community College of Philadelphia
Real Estate School - Real Estate License
Philadelphia Real Estate School