Daniel Sin
Fort Lee,NJ
Summary
Self-motivated professional with 6 years of experience in supporting end users, internal infrastructure and applications. Knowledge of basic user/ network administration, backup, security management, email systems and applications support. Creates and maintains detailed documentation by participating in group collaboration and project planning, and effectively communicating issues and resolutions to all levels within the organization.
Overview
7
7
years of professional experience
Work History
System Administrator/ IT Support
Colonial Surety
03.2022 - 07.2024
- Prepared onboarding/ offboarding policies and procedures for employees within the organization.
- Provided technical support and maintenance to users across the organization, resolving hardware, software and network issues in a timely fashion.
- Managed users, groups & computers, Active directory/ Google workspace (Email, DNS, DHCP, VPN).
- VMware Management: Administer and optimize VMware environments, including vSphere, ESXi, and vCenter, ensuring high availability and performance of virtual machines. Conduct regular maintenance, updates, and troubleshooting to maintain a stable virtual infrastructure.
- Assisted with migration projects such as email migration & on-premises servers to cloud (AWS).
- Worked with an MSP vendor to manage internal network infrastructure. (Layer 3 switch, firewall/VPN)
- Monitoring VM health/performance to maintain according to requirements.
- Created web server/ Dev environments (LEMP Stack).
- Managed server backup using (Datto), as for backup and disaster recovery solution.
System Administrator/ IT Support
Samsung SDSA
10.2018 - 02.2022
- Supporting Samsung’s in house developed global communication system/ email web services (Knox Portal). • Maintain essential IT operations, including operating systems, application, email system, laptops, and desktops. • Diagnose and troubleshoot problems including basic web interface, mail services and mobile services. Assisting 30,000 + end users within the network.
- Email Administration with basic level of user management; creating new accounts, password resets and setting up profile and permissions. Search and collect mail logs to troubleshoot email issues and check IP reputation to block or whitelist senders.
- Utilizing SMG Messaging Gateway tool to maintain inbound security. Submitting firewall requests to open web services available for US region users.
- Implementing CPGS (Compliance Guide Service). Protecting companies and employees against legal risks included in emails.
- Basic data center maintenance including OS installation and configuring software. Assisting engineers with onsite service including cabling work/ OS software installation/ system update. Setting up network configuration/ partitioning.
- Manage mobile MDM services. Support users remotely with registration and installation.
Marketing Assistant
Vatech America
03.2017 - 10.2018
- Develop engaging marketing materials to increase the company’s profile within the local community.
- Effectively coordinate registering, booth setup, and material presentations at large-scale events.
- Actively develop contents that fit with the company’s viral marketing campaign such as newsletters, E-blasts, and cold calls that were all integral to boosting outreach.
- Create strategic marketing campaigns based on key demographic research to target likely customers
Education
Bachelor of Arts - Criminial Justice
Montclair State University
Montclair, NJ06-2015
Skills
- CompTIA A
- CCNA
- AWS Cloud Practitioner
- AWS Solutions Architect Associate
Skills
- Knowledge of Windows/ Linux OS (Ubuntu)
- JIRA (Atlassian Software)
- GIT
- Jenkins
Timeline
System Administrator/ IT Support
Colonial Surety
03.2022 - 07.2024
System Administrator/ IT Support
Samsung SDSA
10.2018 - 02.2022
Marketing Assistant
Vatech America
03.2017 - 10.2018
Bachelor of Arts - Criminial Justice
Montclair State University
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