Daniel Smeraldo
Denison,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
46
46
years of professional experience
Work History
Account Manager
Multiwave Digital Solutions, Inc.
06.1998 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
Account Manager
Anritsu
03.1996 - 05.1998
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Area Service Manager
Wandel & Goltermann
11.1981 - 02.1996
- Established and maintained relationships with regional customers, vendors and contractors.
- Planned and implemented strategies for improving customer service and satisfaction across region.
- Collaborated with regional sales teams to identify and meet customer needs.
- Implemented and enforced regional service quality assurance processes.
- Transferred to Richardson. TX in 1985 to open new local office
Sargent
USAF
09.1977 - 09.1981
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Repaired and calibrated all sorts of electronic equipment for the AF PMEL Laboratory.
Education
General Studies
Eastfield College
Mesquite, TXElectronics Equipment Installation And Repair
USAF
Lowery AFB Colorado08.1978
High School Diploma -
Middletown High School North
Middletown, NJ05.1977
Skills
- Relationship Building and Management
- Customer Satisfaction
- Customer Training
- Customer Service
- Troubleshooting Technical Issues & solutions
Timeline
Account Manager
Multiwave Digital Solutions, Inc.
06.1998 - Current
Account Manager
Anritsu
03.1996 - 05.1998
Area Service Manager
Wandel & Goltermann
11.1981 - 02.1996
Sargent
USAF
09.1977 - 09.1981
General Studies
Eastfield College
Electronics Equipment Installation And Repair
USAF
High School Diploma -
Middletown High School North