DANIEL SMITH
Manchester,NH
Summary
To obtain a challenging position in a global industry leader, leveraging my education and experience in Business Management along with skills and abilities obtained as a Technician and Project Management in Digital Telecommunications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Technician
Baxter International Inc/ Hillrom
05.2022 - Current
- Worked with various nurse call systems such as Hillrom, Dukane, Rauland, Voalte, and Ascom.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed as well as a daily reports to the Hospital administration on rooms completed and next steps in the process.
- Maintained a high level of professionalism in all interactions with Hospital staff and administration, consistently receiving positive feedback for exceptional service.
- Managed a team through a full nurse call conversion at various hospital locations to meet or exceed deadlines.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Installation Technician
BetaTech Solutions
07.2021 - 05.2022
- Installed 5g equipment onto various Verizon/T-mobile cell tower site locations
- Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation
- Communicated with our support group through RITC and Verizon NOC to gain access and permissions to site locations
- Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing equipment
- Collect, review, and submit all on-site closeout documentation per the deliverable timelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
Inside Sales
Polymershapes
01.2021 - 07.2021
- Manage and support 300+ accounts buying plastics locally and nationally
- Proficient in Oracle system for order entry and set up shipping for the requested date as well as customer creation and credit application approval
- Study and research different companies throughout the DFW area to define if polymershapes can fit their needs as a plastics distributor
- Support warehouse with AS9120 compliancy for our aerospace and transportation customers
- Manage all of Dallas polymershapes social medias such as Facebook, Instagram, and linkedin
- Proficient in Outlooks CRM tool prophet to manage day to day conversations and purchases so that anyone company wide has full transparency on what the customers ordering habits look like.
- Acted as inside sales representative through cold calling and pursuing qualified leads.
- Partnered with inside sales representatives to maintain current product and service literature.
Assistant General Manager
Courtyard by Marriott
01.2020 - 01.2021
- Manage day to day operations for each department within the hotel as a liaison between our customers and employees to insure quality control
- Manage P&L reports as well as a weekly finance and inventory as needed for the Bi-weekly meetings with the business teams and managers
- Host daily meetings for the staff to set a daily goal and prepared our front desk managers with specific details on the events on the day
- Pulled in contracts with other companies to have their employees stay with us when they travel
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Operations Lead Manager
Lime Scooters
05.2019 - 01.2020
- Responsible for running the Lime scooter operations in the city of Roanoke
- Helped create and develop strategies for making all staff get on the same page as far as scooter rotation and handling bulk scooter repairs for the day as well as having everyone come together as a team to complete similar goals of the day
- Make schedules for the entire week and communicate with city council and follow rules and regulations of the city as set forth of the contract with the city of Roanoke
- Brought into Lime during the time all of our assets for the Norfolk Warehouse was still in Richmond and helped the Operations Manager relocate all the scooters and materials from the Richmond warehouse over to the new warehouse in Norfolk for the launch
- Worked hard to help our team in Norfolk launch under fast paced circumstances and a short deadline to positive margins and get our market into the Top 10 in the world
- At the time we did not know that would be possible and surprised ourselves
- Have taken over the Operations manager duties when he was out of town for official training and orientation when asked.
- Enhanced team productivity by providing ongoing training and development opportunities.
Division Manager
ANH Telecom
03.2017 - 05.2019
- Supported the COO and CEO with day to day operations as well as finance office with closing deals and gaining contracts
- Developed and wrote a plan of action (POA) sheet each day for all the general contractors to go off for the daily duties of the day
- Helped lead and facilitate training days for the new GC's (general contractors) on the on boarding
- Processed all certifications and approved JSA documents for each site and set up certification binders for each technician before any work was done on the tower
- Held team meetings with the operations managers in each market to go over the daily SOWs and made sure that every crew had the needed materials and paperwork for work to be completed
- Once a month I would train to Project managers hired on for our new tower crews to get them acclimated with our systems of communication between the main office and our clients.
Installation/Integration Technician
Verizon “Airscale Project”, ANH Telecom
02.2015 - 05.2018
- Traveled to Verizon site locations and installed the new 5g Airscale units between the hours of 11pm and 5am
- General work included removing the existing Base Station Unit and installing a new Airscale unit
- Ran and terminated new Fiber, Coax, and Cat5/Cat6 Cabling
- Integrated and updated new system with the support of the Verizon NOC to completion
- Worked with other installation technicians in the area that had issues with the BBUs (Baseband Units)
- Provided new SFPs as needed for the AMIA cards where the new fiber connection was not giving the green light to the Alpha, Beta and Gamma sectors
- Communicated and supported the tower crews installing new antennas on top of the towers as needed when the Power or Fiber to the POV box was not communicating properly with the Airscale unit or BBU
- Stitched and properly routed all cabling in the ladder racks above as well as torque all bolts to the specifications of the SOW.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing systems.
Education
Diploma -
Landstown High School
Virginia Beach, VA07.2009
Skills
- Preventive Maintenance
- Technical Troubleshooting
- Work Order Management
- Project Management
- Device Installation
- Customer Service
- Interdepartmental Collaboration
- Inventory Management
- Teamwork and Coordination
Accomplishments
- BICSI INS1 Training and Certification
- CHA Certification
Certification
- OSHA 10
- CPR
- Bloodborne Pathogens
- PTID #
Timeline
Field Service Technician
Baxter International Inc/ Hillrom
05.2022 - Current
Installation Technician
BetaTech Solutions
07.2021 - 05.2022
Inside Sales
Polymershapes
01.2021 - 07.2021
Assistant General Manager
Courtyard by Marriott
01.2020 - 01.2021
Operations Lead Manager
Lime Scooters
05.2019 - 01.2020
Division Manager
ANH Telecom
03.2017 - 05.2019
Installation/Integration Technician
Verizon “Airscale Project”, ANH Telecom
02.2015 - 05.2018
Diploma -
Landstown High School
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