DANIEL SMITH
LOS ANGELES,CA
Summary
Seasoned Operations Manager and talented leader years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Bus Operator
Big Bus Tours
Los Angeles, CA
01.2019 - 02.2020
- Obeyed federal, CA State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Worked with customers to understand needs and provide service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Conducted pre-trip inspections of bus for safe operation.
- Developed team communications and information for driver meetings.
Driver
Amazon
Los Angeles, CA
10.2018 - 02.2019
- Operated a delivery van to drop off Amazon packages to customers within their community & followed assigned routes.
- Ensured packages was delivered on time & to a correct address.
- Interacted with Amazon customers and the public in a professional and positive manner.
- Used handheld technology to manage the delivery process.
- Frequently lift, push, or move product that weighs 1-75 pounds, up to 100 pounds; frequently reach up to 72 inches to stack and unstack pallets and hand cart; constantly bend and twist while loading and unloading product, and retrieving items from trailer Pickup, load and unload damaged goods and customer returns, and complete necessary paperwork Providing excellent customer service.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Armed Security Officer
Medical Marijuana Dispensary
Los Angeles, CA
01.2016 - 12.2018
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Wrote hourly reports detailing visitors, incidents and resolutions.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Inspected packages, bags and deliveries entering facility through front and exiting rear doors.
- Decreased gang-related violence by 99% by implementing strict dress code.
- Circulated among visitors, patrons and employees to preserve order and protect property.
Customer Service Representative
F.E.M.A
Pasadena, CA
10.2016 - 04.2017
- Received incoming calls from individuals who requested to apply for government assistance to fund the restoration of homes that were lost and damaged due to natural disasters.
- Entered, updated, scanned and retrieved necessary information from the caller to process and re-certify their applications for government assistance.
- Identified the callers' needs and assisted with conflicts and inquiries regarding housing and shelter.
- Assists with Property Management tasks such as checking tenants in, assisting with preparing properties for check-in, etc.
- Hiring and training, planning and directing workload, monitoring group performance, and appraising individual performance Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
Armed Security Officer / Driver
Dunbar Armored
Vernon, CA
10.2010 - 10.2011
- Conducted thorough investigations of incidents like lost valuables and possible theft to identify any criminal activity and contact appropriate authorities.
- Checked high-value, frequently-targeted freight and documented tracking information to aid law enforcement with investigations.
- Accompanied personnel on routine routes to deter criminal activity.
- Completed frequent patrols to verify security of access points and grounds.
- Maintained excellent attendance record, consistently arriving to work on time.
- Transported large amounts of cash to customer locations who paid for company services.
Education
No Degree - Nursing Practice
El Camino College
Torrance, CAHigh School Diploma -
John C. Fremont High School
Los Angeles, CA2009
Associate of Science - Nursing Practice
Los Angeles Harbor College
Wilmington, CA07.2023
No Degree - Criminal Justice
Westwood College - Long Beach
Torrance, CASkills
- Clerical/Data Entry
- Conflict resolution techniques
- Emergency Management
- CCTV Surveillance
- Investigation documentation
- Inbound and Outbound Calling
- Administrative support
- Medical terminology knowledge
- Incident Reporting
- Dispatch
- Criminal Law Knowledge
- Safety and Security
- Communication skills
- Good listening skills
- Money handling abilities
Timeline
Bus Operator
Big Bus Tours
01.2019 - 02.2020
Driver
Amazon
10.2018 - 02.2019
Customer Service Representative
F.E.M.A
10.2016 - 04.2017
Armed Security Officer
Medical Marijuana Dispensary
01.2016 - 12.2018
Armed Security Officer / Driver
Dunbar Armored
10.2010 - 10.2011
No Degree - Nursing Practice
El Camino College
High School Diploma -
John C. Fremont High School
Associate of Science - Nursing Practice
Los Angeles Harbor College
No Degree - Criminal Justice
Westwood College - Long Beach
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