Daniel Smith
Virginia Beach,VA
Summary
Multi-talented Manager demonstrating high level of ownership and initiative. Offering skill and proven track record for delivering successful projects on time and under budget. Subject matter expert across multiple products, delivery channels and implementation strategies. Successful in fast-paced, deadline-driven environments to manage goals and team development. High emotional intelligence to drive productive teams as a servant leader.
Overview
21
21
years of professional experience
Work History
Lead Manager, Product Management/Engineering
GEICO
Virginia Beach, VA
05.2017 - 12.2023
- Led Product and Tech rollout of groundbreaking bundled digital insurance product offerings. Increased customer retention over 7%.
- Project Manager for numerous product offerings for both internal and external customers.
- Managed multiple product and project rollouts across multiple cross cutting platforms.
- Managed a diverse workforce of project managers, data analysts, and engineers to maximize skill, customer experience, and to drive KPI and OKR.
- Communicated complex information in terminology that non-technical and technical stakeholders could easily understand.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Sr Manager Project Management/Software Engineering
GEICO
Virginia Beach, VA
10.2010 - 05.2017
- Managed experimentation across digital properties. Increased customer conversion over 11% across projects.
- Developed and recommended strategies to maximize revenue.
- Cultivated vendor relationships to grow and expand market share. Negotiated multi-million dollar vendor contracts.
- Developed and pitched new Recreational Vehicle insurance product offering. Generated over $10M in additional revenue annually.
- Amplified company vision and culture to inspire diverse pool of talent.
- Developed short- and long-term strategic plans based on operational knowledge and data analysis to further company vision.
- Worked with cross-functional departments to identify process enhancements, improving platform performance.
Manager, Sales and Internet
GEICO
Virginia Beach, VA
08.2003 - 10.2010
- Managed a diverse workforce to maximize associate skill, customer experience and customer retention.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Executive Management Intern
GEICO
Virginia Beach, VA
08.2002 - 08.2003
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Acquired business and management skills through various resources to update proficiency.
Education
Bachelor of Arts - English And Communications
High Point University
High Point, NCSkills
- Project Management
- Budget Management
- Influential and Persuasive Stakeholder Strategist
- Staff and Team Development
- Scheduling and Coordinating
- Work Planning and Prioritization
- Project Planning
- Complex Problem Resolution
- Team Leadership
- Agile/Scrum Methodology
- Excellent Verbal and Written Communication
- Analytical Thinking and Problem Solving
Timeline
Lead Manager, Product Management/Engineering
GEICO
05.2017 - 12.2023
Sr Manager Project Management/Software Engineering
GEICO
10.2010 - 05.2017
Manager, Sales and Internet
GEICO
08.2003 - 10.2010
Executive Management Intern
GEICO
08.2002 - 08.2003
Bachelor of Arts - English And Communications
High Point University
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