Daniel Smith
Latham
Summary
Dedicated Stockcrew Associate with a proven track record in enhancing customer experience and ensuring workplace safety while efficiently managing operations.
Overview
27
27
years of professional experience
Work History
Stockcrew Associate
Hannaford Supermarket
Colonie, NY
10.1999 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Led initiatives to streamline checkout processes, enhancing overall customer experience.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Trained and mentored new associates in customer service protocols and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Collaborated with team members to enhance product merchandising and store displays.
- Conducted regular audits of inventory accuracy, identifying discrepancies for resolution.
Shop Hand
Plaza Linen
Clifton Park, NY
05.2008 - 11.2012
- Operated industrial laundry machines to ensure quality linen processing
- Collaborated with team members to maintain efficient workflow and meet production targets
- Inspected finished products for cleanliness and adherence to quality standards
- Assisted in training new employees on equipment operation and safety protocols
- Maintained cleanliness and organization of work area to comply with safety regulations
- Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
- Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
Education
Associate of Science - Business Administration
Hudson Valley Community College
Troy, NY05.2022
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Cash handling
- Customer engagement
- Flexible schedule
- Decision-making
- Courteous and professional
- Several years of forklift experience
- Cross-functional teamwork
Timeline
Shop Hand
Plaza Linen
05.2008 - 11.2012
Stockcrew Associate
Hannaford Supermarket
10.1999 - Current
Associate of Science - Business Administration
Hudson Valley Community College
Customer Service Award
Received a customer service award