Daniel Starkes
Jonesboro,GA
Summary
Proven leader with a track record of enhancing customer retention at Aaron's through innovative outreach campaigns and effective team mentoring. Excelled in high-pressure situations, demonstrating patience and advanced problem resolution skills.
Overview
15
15
years of professional experience
Work History
Customer Retention Specialist
Aaron's
Kennesaw, GA
02.2019 - Current
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Contributed to company growth by assisting customers with gaining ownership of merchandise past due balances.
- Mentor team members with talk offs, policies and procedures that are expected.
- Focus on reaching company's goal each month
- Provide quality assurance on each call while displaying customer service .
Collection Manager
Impact Solutions LLC
Norcross, GA
03.2012 - 02.2019
- Increased recovery rate by consistently meeting and exceeding targets set by management.
- Worked closely with clients to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
- Managed a diverse portfolio of accounts, ensuring timely collections
- Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
General Manager
Rent A Center
Riverdale, GA
08.2009 - 01.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Education
Bachelor of Arts - Criminal Justice
Morris Brown College
Atlanta, GA05.1999
Skills
- Patience and Tolerance
- Retention strategies knowledge
- Customer service experience
- Customer service background
- Calm Under Pressure
- Problem Resolution
- Leadership experience
Accomplishments
Top Customer Retention Agent of the Year in 2021 and 2022
Million Dollar Club - Surpassing $1,000,000 in collection revenue
Timeline
Customer Retention Specialist
Aaron's
02.2019 - Current
Collection Manager
Impact Solutions LLC
03.2012 - 02.2019
General Manager
Rent A Center
08.2009 - 01.2012
Bachelor of Arts - Criminal Justice
Morris Brown College