Daniel Stevens
Pompano Beach
Summary
Hardworking and observant professional with strong experience maintaining safe work environments, resolving conflicts with customers/associates, enforcing procedures, and communicating effectively under pressure. Skilled in de-escalation, problem reporting, safety compliance, and supporting team objectives in fast-paced settings.
Eager to apply keen observation, crowd/people management skills, and commitment to safety to a security role.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Specialty Banker
Seminole Classic Casino
Hollywood
09.2024 - Current
- Educated clients on banking products and services available at the casino.
- Assisted customers with banking inquiries and transactions efficiently.
- Collaborated with team members to enhance customer service experiences.
- Handled cash transactions with precision and adherence to security protocols.
- Resolved customer complaints promptly while maintaining a positive atmosphere.
- Collaborated with internal legal team when necessary on complex cases involving litigation or bankruptcy proceedings.
- Evaluated cash flow projections of businesses seeking capital investments from the bank.
Security Officer
Home Depot
Deerfield Beach
07.2019 - 03.2021
- Monitored store premises to prevent theft and ensure safety protocols.
- Conducted regular surveillance using security cameras and observation techniques.
- Collaborated with team members to address and resolve security concerns promptly.
- Assisted in training new staff on loss prevention procedures and best practices.
- Reported suspicious activities to management and local law enforcement as needed.
- Documented incidents and created detailed reports for internal review processes.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Prepared security reports to document and log theft, accidents and safety violations.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Maintained accurate records of losses due to shoplifting or fraud.
- Conducted regular patrols to identify and address potential security risks.
- Enforced store policies to maintain a safe shopping environment for customers.
Education
Monarch High School
Coconut Creek, FLSkills
- Keen Observer & Situational Awareness
- Personal Security & Safety Procedures
- Control Crowd & Manage People Flow
- Evidence Collection & Incident Reporting
- Basic First Aid & Emergency Situations
- Safety Violations Identification & Response
- Active Listening & De-escalation
- Communication & Problem Resolution
- Cooperative Attitude & Team Support
- Time Management & Information Protection
- Store/Environment Support & Order Maintenance
Languages
English
Full Professional
French
Professional
Timeline
Specialty Banker
Seminole Classic Casino
09.2024 - Current
Security Officer
Home Depot
07.2019 - 03.2021
Monarch High School