Daniel Taveras
Orlando
Summary
Strategic Ramp Manager with proven expertise in optimizing team performance and operational efficiency. Managed ramp operations, implemented process improvements, and improved training and safety compliance. Focused on enhancing customer satisfaction and fostering collaboration among teams to achieve organizational objectives.
Overview
18
18
years of professional experience
Work History
Ramp Manager
Orlando Sanford Airport
Sanford
10.2025 - Current
- Managed ramp operations to ensure timely aircraft turnaround.
- Oversaw team scheduling and resource allocation for efficient workflow.
- Coordinated with airline staff to maintain communication and safety protocols.
- Trained new employees on ramp procedures and safety guidelines.
- Monitored equipment maintenance to ensure operational readiness and safety.
- Implemented best practices for loading and unloading cargo effectively.
- Led safety meetings to promote awareness and compliance among staff.
- Evaluated performance metrics to enhance team productivity and efficiency.
- Ensured proper storage of materials, supplies and tools used in ramp operations.
- Resolved customer complaints regarding baggage handling issues promptly and professionally.
- Performed quality assurance checks on aircraft prior to departure from the gate area.
- Conducted daily inspections of equipment, vehicles and personnel to ensure compliance with company policies.
- Developed and implemented safety protocols to ensure safe operations of ramp activities.
- Managed a team of up to 15 Ramp Agents ensuring they are properly trained in their job functions.
- Assisted with troubleshooting any technical issues that may arise during ramp operations.
- Coordinated the loading and unloading process for aircrafts in a timely manner.
- Collaborated with other departments to coordinate timely delivery of cargo shipments.
- Provided training sessions for new employees on ramp duties, processes and procedures.
- Supervised the use of specialized equipment such as forklifts, loaders or tuggers used in the movement of cargo or baggage.
- Monitored staff performance on the ramp to ensure adherence to safety regulations and procedures.
- Responded quickly to emergency situations involving aircrafts on the tarmac or runway areas.
- Maintained accurate documentation related to ramp operations such as weight and balance documents, hazardous material forms.
- Enforced strict adherence to FAA regulations concerning airfield access control areas at all times.
- Established efficient communication channels between various departments within the organization.
- Ensured that all ramps are kept clean and free from debris or hazardous materials at all times.
- Organized regular meetings with senior management team members to discuss operational performance.
- Created and maintained detailed records of all incoming and outgoing flights, including cargo manifests and manifests for passenger luggage.
- Worked closely with airlines personnel throughout shift changes to ensure smooth transition of tasks.
- Scheduled maintenance checks for ground support equipment.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Operated equipment to support on-ground operations in between flights.
- Collected, sorted and checked baggage tags against flight lists.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Connected electrical power units and service hoses to aircraft.
Fueling Supervisor
Orlando Sanford Airport
10.2024 - 10.2025
- Monitored performance metrics, ensuring compliance with company policies and regulations.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Supervised daily operations at Orlando Sanford Airport to ensure smooth passenger flow.
- Trained new staff on safety protocols and operational procedures.
- Implemented process improvements to enhance service delivery and operational effectiveness.
- Facilitated communication between departments to streamline operations and enhance collaboration.
Route Service Sales Representative
UniFirst
10.2023 - 10.2024
- Managed daily route schedules to optimize delivery efficiency and customer satisfaction.
- Developed strong customer relationships, ensuring timely service and addressing inquiries effectively.
- Trained new team members on safety protocols and operational procedures for route management.
- Maintained accurate inventory records, reducing discrepancies through diligent tracking practices.
Duty Manager
Prime Flight Aviation
10.2022 - 10.2023
- Supervised daily operations, ensuring adherence to company policies and high standards of customer service.
- Developed staff training programs, enhancing team performance and operational efficiency.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Resolved customer complaints effectively, improving satisfaction ratings and fostering positive relationships.
- Coordinated scheduling for staff, ensuring adequate coverage during peak hours and events.
- Analyzed operational processes, identifying areas for improvement to streamline workflows and reduce costs.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Fueling Supervisor
Menzies Aviation
11.2016 - 10.2020
- Supervised daily operations to ensure adherence to safety and service standards.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Developed and implemented process improvements, enhancing operational efficiency.
- Resolved escalated customer issues promptly, improving overall satisfaction ratings.
- Conducted regular training sessions on safety protocols and best practices for staff development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Assistant Manager
Rent-A-Center
02.2009 - 03.2015
- Addressed customer needs to enhance satisfaction
- Conducted weekly inventory assessments to ensure stock availability
- Updated and organized customer records for improved accuracy
Lead Ramp Agent
Swissport USA
07.2008 - 01.2010
- Supervised ramp operations, ensuring compliance with safety protocols and efficient aircraft servicing.
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Coordinated team activities to enhance on-time performance and reduce turnaround times.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Implemented process improvements to minimize delays during peak operational hours, boosting overall productivity.
- Collaborated with ground control teams to improve communication during high-pressure situations, supporting situational awareness.
- Trained new ramp agents in proper loading procedures and equipment operation for enhanced safety and efficiency.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
Education
High School Diploma -
Angel P. Millan Rohena
Carolina P.R.Skills
- Ramp operations management
- Ground operations
- Workflow optimization
- Cargo handling
- Aircraft servicing
- Equipment maintenance
- Ground service
- Ramp generator operation
- Baggage oversight
- Equipment inspection
- Inventory management
- Logistics management
- Operational management
- Safety implementation
- Hazardous materials
- TSA collaboration
- Regulatory compliance
- Security compliance
- Operational training
- Staff management
- Staff development
- Team leadership
- Performance evaluation
- Staff discipline
- Workflow optimization
- Decision-making
- Complex problem-solving
- Fast-paced problem solving
- Data analysis
- Customer service
- Customer relationship management
- Conflict management
- Training development
- Emergency response
- Incident response
- Strategic planning
- Effective communication
- Active listening
- Passenger assistance
- Special needs travelers
- Marshaling aircraft
- Item transport
- Airport navigation
- Problem-solving
- Service quality
- Ramp generator operation
- Crew coordination
- Baggage oversight
- Ground equipment operation
- Item transport
- Airport navigation
- Equipment inspection
Languages
Spanish
Timeline
Ramp Manager
Orlando Sanford Airport
10.2025 - Current
Fueling Supervisor
Orlando Sanford Airport
10.2024 - 10.2025
Route Service Sales Representative
UniFirst
10.2023 - 10.2024
Duty Manager
Prime Flight Aviation
10.2022 - 10.2023
Fueling Supervisor
Menzies Aviation
11.2016 - 10.2020
Assistant Manager
Rent-A-Center
02.2009 - 03.2015
Lead Ramp Agent
Swissport USA
07.2008 - 01.2010
High School Diploma -
Angel P. Millan Rohena